On Jan 14, 2010, at 12:41 PM, gladys pérez-almiroty wrote:
hi- again
i was able to see the problem and what happens is the actual
documents don't open and freeze the computer. i thought it was the
icon, but it is not. the icons still point to the original software,
so they haven't been highjacked by other software.
when you try to open the document all you get is the infamous ball
spinning. this happens both if you open the software first or the
document first. the software in question appears to work normally.
it is an imac g5 17"
os 10.4.11, 1.256 ram, word 2004.
any ideas?
Well, Word likes to corrupt files at the drop of a hat, so they may
simply be fouled up.
Make sure Word is all up to date, there were some pretty showstopping
bugs in Office 2004.
Try using TextEdit, NeoOffice or OpenOffice to open the files (I've
rescued a number of PowerPoint files with OpenOffice)
It MIGHT be a corrupted Normal.dot, but that usually manifests itself
every time the program is opened, not with only certain docs.
Check any Word plugins, particularly ones that aren't in use in all
documents, like citation managers or equation editors.
Try opening the files as a different user on the same computer. This
will let you determine if the users preferences are messed up or the
program or document.
--
Bruce Johnson
University of Arizona
College of Pharmacy
Information Technology Group
Institutions do not have opinions, merely customs
--
You received this message because you are a member of the iMac Group, a group
for those using Apple iMacs and eMacs.
The list FAQ is at http://lowendmac.com/imac/list.shtml and our netiquette
guide is at http://www.lowendmac.com/lists/netiquette.shtml
To post to this group, send email to imaclist@googlegroups.com
To leave this group, send email to imaclist+unsubscr...@googlegroups.com
For more options, visit this group at http://groups.google.com/group/imaclist
