Ron,
The domain in question was:
http://mail.ramadainnlakejacksontx.com/
If you go there, you'll notice that you can see the logo and the login
boxes, 'Bookmark this login' page, etc. What was happening on this
particular persons computer, was that the whole screen was just black. No
text boxes to login to (although you could still see the cursor blinking on
and off), no logo image (not even a blank box with an x--you couldn't even
tell that an image was suppose to go there).
This customer was having this problem on his laptop. He actually brought it
into our shop and showed us. We have other systems inhouse that are running
IE 5.0, but they work fine with that page.
>>Do you
have "mail.theredomain.com" as either the official host name, or a host
alias, of that domain?
I wasn't the one that set these templates up so I'm not sure what you're
talking about there. I'll ask the dev guy about it when he returns from
lunch in a bit.
Thanks for responding so fast! That is great.
Joe
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
Sent: Friday, February 02, 2001 2:32 PM
To: [EMAIL PROTECTED]
Subject: RE: [imail] Help Please
> My users can get to there webmail mail.theredomain.com:8383 but can't
> login. Says there login is wrong. But if they go to
> 127.0.0.1:8383 there ip
> address they can log right in. Now there POP3 also works with no problem
> only when using there domain they get a error. But here is the crazy part
> and making it hard for me to trouble shot is that we can login but they
> can't. We can login with domain or IP or pop3 with no problems.
Are they logging in with just their username, or [EMAIL PROTECTED]? Do you
have "mail.theredomain.com" as either the official host name, or a host
alias, of that domain?
-ron
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