I just installed two AltiGen systems here. I really don't know how I
survived with out them. I have an incredible dealer - DirectLink in Southern
California. Plus, we were one of the first (if not THE first) telemarketing
center to use their new 4.0 software.
I managed to get a beta copy of their ActiveX componenent and I started
writing software for it. I wrote a tight little program that links with
GoldMine. When the phone is answered it tells the sales rep what to say
(based on which 800 # was called) and finds the contact in GoldMine. It adds
the contact if it doesn't exist. If the phone isn't answered it sends an
alert to the manager and logs the RNA (AltiGen speak: "Ring No Answer") in
our SQL server.
AltiGen also has built in reporting to SQL. I can run a SQL statement that
compares our callers to our sales. Incredibly Powerful. We run calls vs.
sales on a per sales rep basis to see what their closing ratio is. It's
already improved sales!
One of the best features: I don't have to pay $100+ per visit to some phone
tech. Our last system was a 1975 AT&T PBX. Now I can add / change EVERYTHING
through a nice little GUI interface. Either at the server, at my
workstation, or through my DSL line at home.
I spent 6 months researching every single phone system out there. 3COM's NBX
(SUCKS!), Cisco, TeleVantage, etc. Choosing AltiGen was one of the best
decisions I've made.
T. Bradley Dean
(800) 793-8171 Ext. 336
[EMAIL PROTECTED]
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of
Jonathan
Sent: Thursday, March 29, 2001 10:58 AM
To: [EMAIL PROTECTED]
Subject: Re: OT: PC-based telephony servers (was RE: [imail] 4 in
1server)
Altigen has some nice bells and whistles .. however they've proven to be a
little bit of a difficult company to work with in some cases, and not very
well-managed. Whether or not this affects the product is up to you to
decide. A couple major distributors have since dropped their line. The
Artisoft solutions are gaining a very wide audience, though.
Jonathan
At 12:46 PM 3/29/2001 -0600, you wrote:
>And they're 7U high, too. And $13,000+. In 7U, the FlexiServ boxes would
>pack 28 (7X4) machines.
>
>Problem is, calling FlexiServ for info is a lesson in frustration. I just
>tried to get info on their TeleServ telephony product by calling their
>California office, and got some guy on a cell phone who didn't even know
>what "TeleServ" was. Then I called the Florida office, and got a "sorry we
>can't take your call, please leave a message" recording. Unusual for a
>hardware company... further investigation indicates they're a European
>company (http://www.fiber-wireless.gr), and perhaps not well-established in
>the US.
>
>On the topic of telephony, does anyone here have experience with either the
>Altigen (http://www.altigen.com) system or the TeleAdvantage
>(http://www.artisoft.com) PC-based PBX-VoIP systems? We're looking to buy,
>and leaning strongly towards the Altigen system.
>
>thanks,
>Ron
>
>
>Ron Allen Hornbaker
>President/CTO
>Humankind Systems, Inc.
>http://humankindsystems.com
>mailto:[EMAIL PROTECTED]
>
>
>
> > -----Original Message-----
> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of
> > Andre Vatke
> > Sent: Thursday, March 29, 2001 12:33 PM
> > To: '[EMAIL PROTECTED]'
> > Subject: RE: [imail] 4 in 1 server
> >
> >
> > Yeah, but those aren't orange!
> >
> > > -----Original Message-----
> > > From: Frederick Samarelli [mailto:[EMAIL PROTECTED]]
> > > Sent: Thursday, March 29, 2001 12:14 PM
> > > To: [EMAIL PROTECTED]
> > > Subject: Re: [imail] 4 in 1 server
> > >
> > >
> > > 8 in 1.
> > >
> > > http://www.cubix.com
> > >
> > >
> > > ----- Original Message -----
> > > From: "Systems Administrator" <[EMAIL PROTECTED]>
> > > To: <[EMAIL PROTECTED]>
> > > Sent: Thursday, March 29, 2001 12:17 PM
> > > Subject: RE: [imail] 4 in 1 server
> > >
> > >
> > > > Hiya all,
> > > >
> > > > And we third that.....Where can we get more info?
> > > >
> > > > Kind Regards
> > > > Neil Solomon
> > > >
> > > > -----Original Message-----
> > > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of
> > > > Andre Vatke
> > > > Sent: Thursday, March 29, 2001 7:02 PM
> > > > To: '[EMAIL PROTECTED]'
> > > > Subject: RE: [imail] 4 in 1 server
> > > >
> > > >
> > > > > So where do we get this orange wonder machine?
> > > >
> > > > Yeah, I second that.
> > > >
> > > > My staff and I were just descussing such a device as a co-lo box.
> > > >
> > > > Andre Vatke
> > > > Nebulis Network
> > > >
> > > > > ---------- Original Message ----------------------------------
> > > > > From: Richard Kingsley <[EMAIL PROTECTED]>
> > > > > Reply-To: [EMAIL PROTECTED]
> > > > > Date: Wed, Mar 28 2001 18:14:07 GMT+0000
> > > > >
> > > > > >
> > > > > >Is is a bright orange 'seriously' machine with 4
> > > > > motherboards, 4 hard drives
> > > > > >(2.5" drives), 4 psu, 4 network cards etc all mounted in a
> > > > > single case. I
> > > > > >have 4 x 800 mhz piiis. On the front panel there is 4 x
> > > > > keybaord / mouse, 4
> > > > > >network ports and 4 monitor ports. Costs are approx ?3500
> > > > > with 4x800 mhz
> > > > > >cpus, 4 x 20gb hard drives, and 256mb ram in each
> > > > > >
> > > > > >
> > > > > >
> > > > > >Richard
> > > > > >
> > > > > >
>
> >
>
>
>
>
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