I am new to this
list so I apologize in advance if this subject has been discussed
already.
We are using IMail
version 7.03 here at Winthrop. I have a user who is having a problem. Here is
the description. When she receives an attachment in Word format, if she tries to
open the document, it comes up in funky characters. The way she described it, it
sounds like the what you would see if you opened a Word Perfect document in Word
without converting it. She can not open and read any Word attachments. This only
seems to happen on her home computer. From on campus, everything works fine. The
attachments open correctly. I had her log on to two machines in my office (one
was Win2000 running IE 6 and Office 2000, the other was Win95 running IE 5.0
running Office 97) and they both worked. The only place they do not work is her
computer.
My first thought
would be a problem with Office on her PC. However, if the attachment is sent to
a Hotmail account and opened on her PC, it works fine there. It only does not
open on her PC using IMail.
Any suggestions
would be greatly appreciated.
Thanks.
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Craig M. Sauvigne - System Administrator
Information Technology - Winthrop University
Rock Hill, SC 29733
Office : (803) 323-3446 :: Mobile : (803) 517-6873
E-Mail : [EMAIL PROTECTED]
Craig M. Sauvigne - System Administrator
Information Technology - Winthrop University
Rock Hill, SC 29733
Office : (803) 323-3446 :: Mobile : (803) 517-6873
E-Mail : [EMAIL PROTECTED]
