What type of computer is she using and how is she getting her mail, POP3
client, web interface...? Since upgrading to 7.0x I have not be able to have
Macs using IE get any attachments. If they use NN they are fine. Just
something to try. There is also an issue of proxy servers between the mail
server and the client. Check to see if she has a personal firewall or filter
running at her house.
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of
Sauvigne, Craig M
Sent: Wednesday, October 03, 2001 5:25 AM
To: [EMAIL PROTECTED]
Subject: [imail] Opening attachments
I am new to this list so I apologize in advance if this subject has been
discussed already.
We are using IMail version 7.03 here at Winthrop. I have a user who is
having a problem. Here is the description. When she receives an attachment
in Word format, if she tries to open the document, it comes up in funky
characters. The way she described it, it sounds like the what you would see
if you opened a Word Perfect document in Word without converting it. She can
not open and read any Word attachments. This only seems to happen on her
home computer. From on campus, everything works fine. The attachments open
correctly. I had her log on to two machines in my office (one was Win2000
running IE 6 and Office 2000, the other was Win95 running IE 5.0 running
Office 97) and they both worked. The only place they do not work is her
computer.
My first thought would be a problem with Office on her PC. However, if the
attachment is sent to a Hotmail account and opened on her PC, it works fine
there. It only does not open on her PC using IMail.
Any suggestions would be greatly appreciated.
Thanks.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Craig M. Sauvigne - System Administrator
Information Technology - Winthrop University
Rock Hill, SC 29733
Office : (803) 323-3446 :: Mobile : (803) 517-6873
E-Mail : [EMAIL PROTECTED]
winmail.dat
