I think you are being WAY too easy on these guys. That is your
business' email. The loss of productivity, and information cost
you money. It also cost you face at your company. Their actions
have directly negatively impacted not only your life, but those of
everyone that had an email account. You know you are not to blame,
so make sure that someone OTHER than you is held accountable.
Your company should honestly assess what that loss of data has
cost you and send this company a bill for the damages. You should
send this along with a disconnect notice, and a request for refund
of any moneys you have paid them in advanced. When they argue,
hold your ground. If you really want to teach them a lesson, when
they do not pay, draft a collection notice and send that to them,
(even if you never actaully send it to collection). Even if they
do not pay your bill for damages, they will get the point that
they cannot treat customers who's data they protect in this shotty
manner.
James Scheitel
Ideapool, Inc.
---------- Original Message ----------------------------------
From: [EMAIL PROTECTED]
Reply-To: [EMAIL PROTECTED]
Date: Fri, 19 Oct 2001 01:21:45 EDT
Hi all,
I use KWM on top of a third-party web/email hosting service [who
shall remain
unnamed for now, at least]. This morning our employees started
logging into
their email accounts, and lo and behold, every single account was
scrubbed
clean. No saved messages whatsoever, and all accounts had
reverted to the
default folder set. The templates had been wiped out as well -
the entire
Web folder was gone from our domain directory. All user accounts
were
retained, however, so that led me to believe that something short
of a media
failure had occurred.
I next noticed that, for the first time, the login page read
7.04. I sent
off a support request to the hosting provider to see what they had
to say for
themselves, and got this in response:
"Thank you for your email. We would like to inform you that we
were replacing
the web-interface template and necessary configuration on the mail
server and
it just corrupted the email folders."
Now, I have long past given up getting any sort of technically
accurate
response from these folks, so I thought I would run this situation
past you
IMail gurus on this forum. Is there a known corruption risk when
upgrading,
or did they in some way neglect to import the old messages when
they
upgraded? In either case, would there be any significant odds of
them
recovering the old data? I asked them about backups, and they
seem rather
noncommittal, so I'm guessing they dropped the ball on that as
well. I have
20 employees ready to string me up over this... thanks for any
hope you can
offer me.
Regards,
Brian Strand
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