RE: [imail] Deleting email

[Ron Hornbaker]

Title: Message

Darin,   That slowness is coming from the iwebmsg service, not the templates... you'll see it happen with stock templates too, unfortunately. I know Ipswitch is aware of the problem.   You're probably using an external database for users? If so, turn on ODBC tracing in the Data Sources control panel, and examine the log file generated when hitting that page for clues. Also watch both the IMail server's and the SQL Server's CPU and RAM when hitting that page for clues. And of course submit the problem to http://askatech.ipswitch.com/.   -Ron -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Darin Spence Sent: Monday, April 15, 2002 11:45 AM To: [EMAIL PROTECTED] Subject: RE: [imail] Deleting email Has anyone had any problems related to speed using the "User Administration" feature from within KillerWebmail?  When we try to utilize the User Administration feature of KillerWebmail, it is very slow to the point of timing out getting to the accounts.  Then, to save changes, it takes just as long...which I wouldn't think should be the case.   I'm running IMAIL 7.06 HF2 and KWM 2.0.9.  The server is a monster, we're not even coming close to topping off it's resources available.  It's on a DS-3 connection.  Even when I try to sit at the console and log-in using the KVM templates and access the "User Administration," it's very slow.  So, I'm fairly certain that it's not network related, and it doesn't appear to be hardware related given what the performance monitors say.   The IMAIL interface itself is running a bit slower...I'm wondering if it's a new probably that has cropped up after running Hotfix 2.  We didn't seem to have this problem pre-hf2.   Thoughts?   Thanks!   Darin p.s.  BTW, the domain I'm trying to admin has about 750 accounts.