Bill,
SmarterMail has it's lumps too, and I don't really care for their new
CEO and the way that he interacts with his customers, nor their
support. I don't believe it is a simple black and white choice. The
prices are also comparable on upgrades considering that SmarterMail
charges for support and they don't give any upgrade protection plans at
all. So if you buy 2 months before a release and want to use the
release, you must purchase it again. IMail also covers additional minor
version releases once you qualified for the base (i.e. if you get 9.2
under SA, you also get 9.21, 9.22, etc.). SmarterMail comes out with a
new full version yearly and stops supporting the previous version when
this happens. It's a stupid way to sell software. For new licenses
though, certainly SmarterMail is a lot cheaper.
I would hope that Ipswitch would rethink their policies here and come
out with a pricing mechanism that doesn't discourage new purchases by
being too high. They should have at least a reasonably priced entry
level otherwise they will be working primarily on an old customer base.
I don't think it would be a bad idea either to charge for support
separately, and replace the SA with a upgrade protection plan at a lower
price. There are many of us that don't need to use support, and support
costs were blamed for doubling the cost of the SA's.
As far as IMail goes as a product, they have been lagging somewhat in
releasing new functionality and polishing up what's there, namely in
terms of the Safari support, but I believe that things are improving and
Kevin has been listening and reaching out. IMail is not a bad product,
but they are falling behind in some areas depending on your exact
needs. The new Webmail was a nice step, just took too long to polish up
and some things can still be done better (like permissions). I can
think of some other areas that would help them a lot in the general
market, but that depends on where they wish to target their product.
SmarterMail for instance is heavy into hosting control panels, but this
customer base is probably generally a pain to support, especially when a
lot of the management happens through another app. I can understand not
having too much interest in that market, though a growing customer base
in itself certainly helps to promote the product.
Anyway, I just thought that I would chime in with my opinions about
both. They are both decent products in their own regard, but they both
have warts.
Matt
Matrosity Tech Support wrote:
My faith in installing ipswitch upgrades has been demolished. Good luck with
that. They'll help you but it shouldn't be as bad as it's been for us. Brand
new machine specifically bought for 2006 and have had too many problems to
count. It's stable now and I plan on leaving it that way and have bought
another server for smartermail. I just can't risk my customers for Ipswitch
anymore.
Thanks,
Bill Foresman
MatrosityHosting.com
850.656.2644
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Darin Cox
Sent: Monday, January 29, 2007 12:02 PM
To: [email protected]
Subject: Re: [IMail Forum] Imail vulnerability, or do we have a Virus
Nope... had a long talk with them last week. They did put us on a 90-day
delist to allow time for 2006.2 to be released and us to upgrade, but there
is no permanent list any longer. In our case that's enough since we will be
planning the upgrade soon after 2006.2 is released.
Darin.
----- Original Message -----
From: "Matrosity Tech Support" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Monday, January 29, 2007 11:57 AM
Subject: RE: [IMail Forum] Imail vulnerability, or do we have a Virus
Read the last 4 words in that message and I think you can call them back.
Thanks,
Bill Foresman
MatrosityHosting.com
850.656.2644
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Darin Cox
Sent: Monday, January 29, 2007 11:54 AM
To: [email protected]
Subject: Re: [IMail Forum] Imail vulnerability, or do we have a Virus
Yep, we found that out last week. They must have changed their policy just
before we talked to them, and changed their email text just afterwards.
Darin.
----- Original Message -----
From: "Joel Lichtenberger" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Monday, January 29, 2007 11:47 AM
Subject: RE: [IMail Forum] Imail vulnerability, or do we have a Virus
Marc,
Apparently they no longer do this, here is the first line of the email they
sent me:
[Note: if you have received messages from us about IPSwitch/IMail before,
please note that IPSwitch has finally implemented a workaround.
Please see below. We will no longer be perm-delisting IMail installations
unless there's no alternative.]
Joel
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of marc
Sent: Monday, January 29, 2007 10:42 AM
To: [email protected]
Subject: Re: [IMail Forum] Imail vulnerability, or do we have a Virus
Joel, mail to [EMAIL PROTECTED] and ask to remove the entry from the list
permanently, because of using imail.
http://www.mail-archive.com/[email protected]/msg103112.html
but be aware what Matt told you about vulnerable versions of IMail...
marc
At 15:06 29.01.2007, you wrote:
We were added to the CBL list Saturday, after contacting them they asked me
if I was using Imail, Why did they ask if I was using Imail. Because of
the, IMail - SMTP Vulnerability mentioned here:
http://support.ipswitch.com/kb/IM-20061026-JH01.htm?
Concerned that I was somehow allowing SPAM to forward/relay through our
machine I looked at the SMTP logs and notice mail from
[EMAIL PROTECTED]
was being sent to [EMAIL PROTECTED] According to the logs the
messages originated from our mail server. Have we been exploited by the
Imail vulnerability, or do we have a Virus?
I'm just trying to figure out which direction to go from here.
Thanks,
Joel
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
[Scanned for viruses]
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html
List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
