I appreciate your insight on this. I think we're best served by having both at this point but I don't see us paying ipswitch for an SA at the current price. I'd rather invest it in Smartermail at this point which is what we're doing.
I think the key difference for us is that smartermail will deliver a FINAL product and fix it if necessary, based on what I've read, whereas ipswtich wants to string you along so they keep getting your SA money. Your statement about most people not needing the support was long before 2006 was released to us. This nightmare began when ICS came along. I think they'll both be the same money over time but I've had enough of 60 minute hold times for support that's bundled in an SA. I also don't like multiple upgrades (dice rolling) during the year. We shouldn't have to be buying another solution either. IMHO - ipswitch got trumped by a leaner company that builds a better product. Thanks, Bill Foresman MatrosityHosting.com 850.656.2644 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt Sent: Monday, January 29, 2007 12:59 PM To: [email protected] Subject: Re: [IMail Forum] Imail vulnerability, or do we have a Virus Bill, SmarterMail has it's lumps too, and I don't really care for their new CEO and the way that he interacts with his customers, nor their support. I don't believe it is a simple black and white choice. The prices are also comparable on upgrades considering that SmarterMail charges for support and they don't give any upgrade protection plans at all. So if you buy 2 months before a release and want to use the release, you must purchase it again. IMail also covers additional minor version releases once you qualified for the base (i.e. if you get 9.2 under SA, you also get 9.21, 9.22, etc.). SmarterMail comes out with a new full version yearly and stops supporting the previous version when this happens. It's a stupid way to sell software. For new licenses though, certainly SmarterMail is a lot cheaper. I would hope that Ipswitch would rethink their policies here and come out with a pricing mechanism that doesn't discourage new purchases by being too high. They should have at least a reasonably priced entry level otherwise they will be working primarily on an old customer base. I don't think it would be a bad idea either to charge for support separately, and replace the SA with a upgrade protection plan at a lower price. There are many of us that don't need to use support, and support costs were blamed for doubling the cost of the SA's. As far as IMail goes as a product, they have been lagging somewhat in releasing new functionality and polishing up what's there, namely in terms of the Safari support, but I believe that things are improving and Kevin has been listening and reaching out. IMail is not a bad product, but they are falling behind in some areas depending on your exact needs. The new Webmail was a nice step, just took too long to polish up and some things can still be done better (like permissions). I can think of some other areas that would help them a lot in the general market, but that depends on where they wish to target their product. SmarterMail for instance is heavy into hosting control panels, but this customer base is probably generally a pain to support, especially when a lot of the management happens through another app. I can understand not having too much interest in that market, though a growing customer base in itself certainly helps to promote the product. Anyway, I just thought that I would chime in with my opinions about both. They are both decent products in their own regard, but they both have warts. Matt Matrosity Tech Support wrote: My faith in installing ipswitch upgrades has been demolished. Good luck with that. They'll help you but it shouldn't be as bad as it's been for us. Brand new machine specifically bought for 2006 and have had too many problems to count. It's stable now and I plan on leaving it that way and have bought another server for smartermail. I just can't risk my customers for Ipswitch anymore. Thanks, Bill Foresman MatrosityHosting.com 850.656.2644 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Darin Cox Sent: Monday, January 29, 2007 12:02 PM To: [email protected] Subject: Re: [IMail Forum] Imail vulnerability, or do we have a Virus Nope... had a long talk with them last week. They did put us on a 90-day delist to allow time for 2006.2 to be released and us to upgrade, but there is no permanent list any longer. In our case that's enough since we will be planning the upgrade soon after 2006.2 is released. Darin. ----- Original Message ----- From: "Matrosity Tech Support" <mailto:[EMAIL PROTECTED]> <[EMAIL PROTECTED]> To: <mailto:[email protected]> <[email protected]> Sent: Monday, January 29, 2007 11:57 AM Subject: RE: [IMail Forum] Imail vulnerability, or do we have a Virus Read the last 4 words in that message and I think you can call them back. Thanks, Bill Foresman MatrosityHosting.com 850.656.2644 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Darin Cox Sent: Monday, January 29, 2007 11:54 AM To: [email protected] Subject: Re: [IMail Forum] Imail vulnerability, or do we have a Virus Yep, we found that out last week. They must have changed their policy just before we talked to them, and changed their email text just afterwards. Darin. ----- Original Message ----- From: "Joel Lichtenberger" <mailto:[EMAIL PROTECTED]> <[EMAIL PROTECTED]> To: <mailto:[email protected]> <[email protected]> Sent: Monday, January 29, 2007 11:47 AM Subject: RE: [IMail Forum] Imail vulnerability, or do we have a Virus Marc, Apparently they no longer do this, here is the first line of the email they sent me: [Note: if you have received messages from us about IPSwitch/IMail before, please note that IPSwitch has finally implemented a workaround. Please see below. We will no longer be perm-delisting IMail installations unless there's no alternative.] Joel -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of marc Sent: Monday, January 29, 2007 10:42 AM To: [email protected] Subject: Re: [IMail Forum] Imail vulnerability, or do we have a Virus Joel, mail to [EMAIL PROTECTED] and ask to remove the entry from the list permanently, because of using imail. http://www.mail-archive.com/[email protected]/msg103112.html but be aware what Matt told you about vulnerable versions of IMail... marc At 15:06 29.01.2007, you wrote: We were added to the CBL list Saturday, after contacting them they asked me if I was using Imail, Why did they ask if I was using Imail. Because of the, IMail - SMTP Vulnerability mentioned here: http://support.ipswitch.com/kb/IM-20061026-JH01.htm? Concerned that I was somehow allowing SPAM to forward/relay through our machine I looked at the SMTP logs and notice mail from [EMAIL PROTECTED] was being sent to [EMAIL PROTECTED] According to the logs the messages originated from our mail server. Have we been exploited by the Imail vulnerability, or do we have a Virus? I'm just trying to figure out which direction to go from here. Thanks, Joel To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ [Scanned for viruses] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
