Angel,
1. D files left in the spool directory are messages that IMail could not
deliver, or return to the sender. I would suggest you open then with notepad
and check some of them out. Could be spam or user with bad return address or
almost anything. Could also be some effect of the 'Refuse Null Sender' SMTP
setting (other postmasters email to your users), too.
If you are saying ALL D files stay, I don't know what I'd say is the
problem. That would imply that no mail is being delivered. Or it is
delivered, but IMail does not 'know' how to handle them. A reinstall might
be attempted, just to be sure all your files are up to date and not
corrupted. If that fixes, then find out why the program files are being
damaged.
2. If you click Send One and the file message causes a SMTP32 error, then
that file is either bad or it is related to a alias of the List type, that
has too many email addresses. Check ALL your aliases for no more than 50
addressses (MUST be complete, [EMAIL PROTECTED]). Open the file to see who it
is TO: and From: Check those accounts/aliases/lists. If the file just does
not get sent, does the Number of tries increase? If it does, then that
message will 'bounce' or get delivered later. If the # Tries is close to the
max your system uses, it is likely a bounce. Open it and again check
addresses.
Run Task Manager and observe the number of smtp32 processes that are open.
Normally, they come and go. Quickly if a local email to a single address.
Longer if to multiple addresses, still longer if to outside domains and lots
of users (list). The first might last a second, the second a few seconds, a
list could be a few seconds to a few (maybe 10) minutes. A real longe list
of addresses (say a few hundred) might take many minutes, especially if one
or more addresses is 'bad'.
If you have more than 10-15 smtp32 processes, then either you have a very
busy system, or some email that is taking much longer than normal. Time to
dig into the logs! If you do the Send One (rename todays log first, a new on
e will be created) for one of the messages in the queue, watch the smtp32
process start, then end, you should see that process in the log. If you have
25-30 SMTP32 processes, something is messing up and you need to clear the
queue (move all files to some other location), kill all the smtp32
processes, more a Q/D file pair back into the spool and try the Send One. If
it goes, then bring in another Q/D pair. If you get a DR W visit, that file
pair is bad, move it out of the queue and investigate. If it does not go,
but Tries increments, it should be OK, but likely, undeliverable.
Have you increased the MaxQueProc registry setting? What is it, if you did?
If you restart the computer, and observe the queue (or push with the Send
One for each message), does the queue clear, delivering all messages?
Have you reinstalled your Service Pack lately? Any effect after that is done
(and computer restarted)?
Daniel Donnelly
Ipswitch Technical Support
________________________________________________________
See our Knowledge Base at http://support.ipswitch.com/kb
----- Original Message -----
From: "Angel Castillo" <[EMAIL PROTECTED]>
To: "Ipswitch List" <[EMAIL PROTECTED]>
Sent: Thursday, April 06, 2000 12:15 PM
Subject: [IMail Forum] Queue Questions
> Question #1: Ok, according to IMail's User's Guide it says that files
with
> the letter "D" within the queue get deleted once the message is processed
> which then turns to a letter "Q" for the matching file. I noticed in my
> queue that they don't get deleted...they stay in there permanently.
>
> Question #2: Why is it that when I send a message in the queue manually,
> close out of queue, then return it's still in there? No matter what I do
it
> stays in the queue. I also notice that on some of the e-mail that I send
I
> get the famous "Access Violation - SMTP32.exe" error message. I just
can't
> seem to get passed this error even with IMail support's help.
>
> Anyone have any ideas or experienced the same thing...any solutions?
>
> --------------------------------------------------------
> Angel Castillo, MCSE, MCP+I Jobs.com
> IMail System Administrator www.jobs.com
> [EMAIL PROTECTED] Voice: (214) 273-7629
> "When you love what you do...you're alive!"
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
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