Angel,
Thank you for those nice words! I won't let it expand the volume of my head
too much.
Daniel Donnelly
Ipswitch Technical Support
________________________________________________________
See our Knowledge Base at http://support.ipswitch.com/kb
----- Original Message -----
From: "Angel Castillo" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, April 12, 2000 12:43 PM
Subject: RE: [IMail Forum] Queue Questions
> Daniel,
>
> Thanks!, so far I'm happy with IMail and you're one of the major reasons
why
> so keep up the great work!
>
> --------------------------------------------------------
> Angel Castillo, MCSE, MCP+I Jobs.com
> IMail System Administrator www.jobs.com
> [EMAIL PROTECTED] Voice: (214) 273-7629
> "When you love what you do...you're alive!"
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
> Sent: Wednesday, April 12, 2000 11:21 AM
> To: [EMAIL PROTECTED]
> Subject: Re: [IMail Forum] Queue Questions
>
>
> Angel,
>
> Thanks for letting us know your results. They are consistant with things
we
> have found in talking with some other users and some testing here. Sorry
> about the problem, but it seems to have 'changed' in recent history and we
> are still looking into what is happening that makes it 'different', now.
> I'll pass your info on to our KB person and expect it will be added very
> soon!
>
> Daniel Donnelly
> Ipswitch Technical Support
> ________________________________________________________
> See our Knowledge Base at http://support.ipswitch.com/kb
>
> ----- Original Message -----
> From: "Angel Castillo" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Wednesday, April 12, 2000 11:29 AM
> Subject: RE: [IMail Forum] Queue Questions
>
>
> > Daniel,
> >
> > Just wanted to update you that I've deleted the alias called "sales"
which
> > included 2 other aliases in it which definitely did total to more than
50
> > addresses between them all and made it a list on the list server. Since
> > then I've had no files in the Queue being corrupted or causing "Access
> > Violation - SMTP32.exe"...at least so far & everyone is receiving
e-mail
> > sent to the sales address now that it's a list server :-)
> >
> > This looks to me to be another tip to add to the "Access Violation -
> > SMTP32.exe" KB article within Ipswitch's website.
> >
> > --------------------------------------------------------
> > Angel Castillo, MCSE, MCP+I Jobs.com
> > IMail System Administrator www.jobs.com
> > [EMAIL PROTECTED] Voice: (214) 273-7629
> > "When you love what you do...you're alive!"
> >
> >
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
> > Sent: Thursday, April 06, 2000 3:16 PM
> > To: [EMAIL PROTECTED]
> > Subject: Re: [IMail Forum] Queue Questions
> >
> >
> > Angel,
> >
> > I've not explored the results if an alias contains 1 or more alias that
> > would cause the total addresses to be above 50. Guess I'd say try
without
> > the other aliases (or make them List Servers) and see if that helps. I
> kind
> > of expect that if it does expand to more than 50 addresses, you could
have
> > some trouble.
> >
> > 2. If there is only a D file and no matching Q file, then IMail is done
> with
> > it. You can delete the unmatched D files. If all (or most) of the D
files
> > show addresses related to your aliases, then I suspect that is pointing
us
> > in that direction. Rather than delete the D files, why not make a temp
dir
> > for them and move them there. That way you can collect them for a while
> and
> > see what they contain.
> >
> > The Queue does not always update the display as quickly as you might
> expect,
> > and in 6.0x, the file you selected then 'Send one' will 'disappear'. If
> you
> > close then reopen the Queue, you may then see that file again and if it
> has
> > incremented the Tries, that is perfectly normal. IMail tried to deliver
> it,
> > could not, incremented the counter and show the file back in the queue
for
> > next try.
> >
> > Lets see what happens when you 'adjust' the aliases before going
anywhere
> > else. Of course you can re-install your SP at any time (just do one
thing
> at
> > a time, please!). I would recommend at least SP4. SP 5 and 6a are others
> > that work well.
> >
> > Your SMTP32 processes seem pretty normal. If you watch them over time,
you
> > should see memory usage drop and later that PID close. Does that take
more
> > than a few minutes? Do you see one or more SMTP32 PID that stays open
for
> > more than 30 minutes?
> >
> > It would not hurt to schedule a 'chkdsk /f' to occur at your next
restart,
> > just to make sure file system is OK.
> >
> > Daniel Donnelly
> > Ipswitch Technical Support
> > ________________________________________________________
> > See our Knowledge Base at http://support.ipswitch.com/kb
> >
> > ----- Original Message -----
> > From: "Angel Castillo" <[EMAIL PROTECTED]>
> > To: <[EMAIL PROTECTED]>
> > Sent: Thursday, April 06, 2000 3:22 PM
> > Subject: RE: [IMail Forum] Queue Questions
> >
> >
> > > Daniel,
> > >
> > > 1. I did open some of the "D" files and noticed that they according
to
> > > IMail processed and sent successfully, but I never got the message. I
> > know
> > > this for a fact because I'm on one of those "D" files that I'm talking
> > about
> > > and the "To:" part of the message says it was sent to an alias called
> > > [EMAIL PROTECTED] which I'm on for testing purposes because other users
> claim
> > > that they are not receiving them. I'm going to delete that alias and
> redo
> > > it to see what happens but it only has 12 users on it. I'm aware of
the
> > 50
> > > limit, but I have a question for you. If 2 of those e-mail addresses
> are
> > > other aliases that don't contain over 50 does it count the users on
the
> > > other aliases that this particular "sales" alias resolves to?
> Basically,
> > we
> > > have 2 sub aliases within our "sales" alias that resolves to other
users
> > but
> > > these aliases of course point to individual text files that contain
the
> > > addresses which are not over 50.
> > >
> > > No, I'm not saying all "D" files stay but a good number of them stay.
I
> > > don't see what program could cause IMail to be corrupted when it's the
> > only
> > > thing I have on my server. The only thing I've installed since IMail
is
> > > PCAnywhere but these problems existed prior to that.
> > >
> > > 2. All aliases have less than 50 accounts within it's text file that
it
> > > resolves for. Yes, on some attempts when I click the "send one"
within
> > the
> > > queue and the file comes back it does increase the number of tries.
> I've
> > > opened up a lot of these "D" files and I notice not all of them have
> > today's
> > > date on them. Some have yesterday's date, etc. Is it ok to delete
> these
> > > from the queue?
> > >
> > > I have currently as I'm typing this e-mail 2 smtp32.exe processes.
The
> > > first one has a PID of 88 and it's memory usage is 2348k. The other
one
> > has
> > > a PID of 307 and it's memory usage is 2248k. After typing this info I
> > > checked again and the average for my smtp32 processes is about 2
showing
> > at
> > > one time with similar sizes for it's memory usage. This info should
> tell
> > > you that my system isn't very busy. Our CPU utilization averages
> between
> > > 4% - 10%, we have a little over 200 users and I'm running IMail on a
> Dell
> > > PowerEdge 2400 with Dual 500Mhz, 512MB RAM, 2 9GB Mirror drives for OS
> and
> > 3
> > > 36GB Raid 5 for data. It's an overkill of power but we're prepared
for
> > > future growth that we're anticipating :-)
> > >
> > > No, I have not increased the MaxQueProc registry setting. Usually
when
> I
> > > restart and use the "send one" for the messages it clears...but it
does
> > this
> > > even before I reboot. It's when I close the queue and re-open it that
> > they
> > > come back, but they still disappear when I use the "send one" option
to
> > take
> > > them off the queue. Go Figure???
> > >
> > > No, I have not re-installed my Service Pack.
> > >
> > > Thanks for all your help...now what's next?
> > >
> > > --------------------------------------------------------
> > > Angel Castillo, MCSE, MCP+I Jobs.com
> > > IMail System Administrator www.jobs.com
> > > [EMAIL PROTECTED] Voice: (214) 273-7629
> > > "When you love what you do...you're alive!"
> > >
> > >
> > > -----Original Message-----
> > > From: [EMAIL PROTECTED]
> > > [mailto:[EMAIL PROTECTED]]On Behalf Of Daniel
Donnelly
> > > Sent: Thursday, April 06, 2000 12:59 PM
> > > To: [EMAIL PROTECTED]
> > > Subject: Re: [IMail Forum] Queue Questions
> > >
> > >
> > > Angel,
> > >
> > > 1. D files left in the spool directory are messages that IMail could
not
> > > deliver, or return to the sender. I would suggest you open then with
> > notepad
> > > and check some of them out. Could be spam or user with bad return
> address
> > or
> > > almost anything. Could also be some effect of the 'Refuse Null Sender'
> > SMTP
> > > setting (other postmasters email to your users), too.
> > >
> > > If you are saying ALL D files stay, I don't know what I'd say is the
> > > problem. That would imply that no mail is being delivered. Or it is
> > > delivered, but IMail does not 'know' how to handle them. A reinstall
> might
> > > be attempted, just to be sure all your files are up to date and not
> > > corrupted. If that fixes, then find out why the program files are
being
> > > damaged.
> > >
> > > 2. If you click Send One and the file message causes a SMTP32 error,
> then
> > > that file is either bad or it is related to a alias of the List type,
> that
> > > has too many email addresses. Check ALL your aliases for no more than
50
> > > addressses (MUST be complete, [EMAIL PROTECTED]). Open the file to see
who
> > it
> > > is TO: and From: Check those accounts/aliases/lists. If the file just
> > does
> > > not get sent, does the Number of tries increase? If it does, then that
> > > message will 'bounce' or get delivered later. If the # Tries is close
to
> > the
> > > max your system uses, it is likely a bounce. Open it and again check
> > > addresses.
> > >
> > > Run Task Manager and observe the number of smtp32 processes that are
> open.
> > > Normally, they come and go. Quickly if a local email to a single
> address.
> > > Longer if to multiple addresses, still longer if to outside domains
and
> > lots
> > > of users (list). The first might last a second, the second a few
> seconds,
> > a
> > > list could be a few seconds to a few (maybe 10) minutes. A real longe
> list
> > > of addresses (say a few hundred) might take many minutes, especially
if
> > one
> > > or more addresses is 'bad'.
> > >
> > > If you have more than 10-15 smtp32 processes, then either you have a
> very
> > > busy system, or some email that is taking much longer than normal.
Time
> to
> > > dig into the logs! If you do the Send One (rename todays log first, a
> new
> > on
> > > e will be created) for one of the messages in the queue, watch the
> smtp32
> > > process start, then end, you should see that process in the log. If
you
> > have
> > > 25-30 SMTP32 processes, something is messing up and you need to clear
> the
> > > queue (move all files to some other location), kill all the smtp32
> > > processes, more a Q/D file pair back into the spool and try the Send
> One.
> > If
> > > it goes, then bring in another Q/D pair. If you get a DR W visit, that
> > file
> > > pair is bad, move it out of the queue and investigate. If it does not
> go,
> > > but Tries increments, it should be OK, but likely, undeliverable.
> > >
> > > Have you increased the MaxQueProc registry setting? What is it, if you
> > did?
> > >
> > > If you restart the computer, and observe the queue (or push with the
> Send
> > > One for each message), does the queue clear, delivering all messages?
> > >
> > > Have you reinstalled your Service Pack lately? Any effect after that
is
> > done
> > > (and computer restarted)?
> > >
> > > Daniel Donnelly
> > > Ipswitch Technical Support
> > > ________________________________________________________
> > > See our Knowledge Base at http://support.ipswitch.com/kb
> > >
> > >
> > > ----- Original Message -----
> > > From: "Angel Castillo" <[EMAIL PROTECTED]>
> > > To: "Ipswitch List" <[EMAIL PROTECTED]>
> > > Sent: Thursday, April 06, 2000 12:15 PM
> > > Subject: [IMail Forum] Queue Questions
> > >
> > >
> > > > Question #1: Ok, according to IMail's User's Guide it says that
files
> > > with
> > > > the letter "D" within the queue get deleted once the message is
> > processed
> > > > which then turns to a letter "Q" for the matching file. I noticed
in
> my
> > > > queue that they don't get deleted...they stay in there permanently.
> > > >
> > > > Question #2: Why is it that when I send a message in the queue
> > manually,
> > > > close out of queue, then return it's still in there? No matter what
I
> > do
> > > it
> > > > stays in the queue. I also notice that on some of the e-mail that I
> > send
> > > I
> > > > get the famous "Access Violation - SMTP32.exe" error message. I
just
> > > can't
> > > > seem to get passed this error even with IMail support's help.
> > > >
> > > > Anyone have any ideas or experienced the same thing...any solutions?
> > > >
> > > > --------------------------------------------------------
> > > > Angel Castillo, MCSE, MCP+I Jobs.com
> > > > IMail System Administrator www.jobs.com
> > > > [EMAIL PROTECTED] Voice: (214) 273-7629
> > > > "When you love what you do...you're alive!"
> > > >
> > > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > > to be removed from this list.
> > > >
> > >
> > > Please visit http://www.ipswitch.com/support/mailing-lists.html
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> > > Please visit http://www.ipswitch.com/support/mailing-lists.html
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> > >
> >
> > Please visit http://www.ipswitch.com/support/mailing-lists.html
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> >
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