I might consider it a great product if I hadn't had any real problems with
it, but I've had problems since day one of taking over the network. And
every time I ask a question I pretty much get a non-answer. OBVIOUSLY,
there is a problem. Yet, people point out "Have you checked this or
that?" I spend more time replying, yes, I checked that. That is pretty
much a no brainer. Or, as I stated in a previous e-mail that was checked.
Things of this nature.
Hell....I'm still trying to figure out why so much of my CPU time is being
eaten by the smtp32.exe processes. I've even forced it down to 10
occurrences max and it still does it. It's almost like iMail expands to
fill all available CPU no matter what you put it on. I got about the same
performance out of a P133 system that had 64MB of RAM as I am getting out
of the P2-266 box with 256MB of RAM.
It sounds like there are some SERIOUS issues with multi-processor machines
or moving to larger boxes or something. Even Exchange gets better the
bigger box you put it on. Where as iMail seems to perform the same, and
just waste more clock cycles or something.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Sheldon Koehler
Sent: Monday, May 08, 2000 2:47 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] Continuation
Hi Frank. We have been running Imail for almost 4 years now. It is a great
product as far as I am concerned.
I agree with you on the pay per incident support issue. But the annual
service contract is not that much higher than some PPI's I have done. It
is
worth it even for just getting the upgrades.
This list is a great source for help on a lot of the common issues. Phone
support has been both great and awful. When it was awful, I complained and
got someone else. It was then great again ;)
I just wish Ipswitch offered an optional 24x7 support contract! We ISP's
never sleep... as it seems our customers never do...
Sheldon
_____________________________
Sheldon Koehler, Owner/Partner
Ten Forward Communications
http://www.tenforward.com
_____________________________
Amateurs built the Ark.
Professionals built the Titanic.
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-----------------------------
Frank B. Tanner III, MCSE
Network Manager, iFreedom.Com
Phone: (480)890-8900 ext. 244
Pager: (800)752-1572
Cell: (602)300-8773
Fax: (480)899-2300
[EMAIL PROTECTED]
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