I have to comment that it hasn't all been a bed of roses but no worse
than most products I've worked with. Cost over all has not been bad at all.
Then again I feel that Ipswitch ha gotten over on their maintenance contract
with us since we've only called them a few times. Some how we seem to have
avoided most of the problems listed here in the last 6 months or so. Before
Imail (& Rodopi) we were using Hurlnet and it never did work right. Guess
they tried to pack to much into just one program.
Kevin Childers
Mail Administrator
[EMAIL PROTECTED]
The Carolina's Fastest Internet Service Provider
www.NetQuick.net
(910) 486-7845 Ext. 23
----- Original Message -----
From: "Frank Tanner" <[EMAIL PROTECTED]>
To: "IMail_Forum@list. ipswitch. com" <[EMAIL PROTECTED]>
Sent: Monday, May 08, 2000 6:37 PM
Subject: Re: [IMail Forum] Continuation
> I might consider it a great product if I hadn't had any real problems with
> it, but I've had problems since day one of taking over the network. And
> every time I ask a question I pretty much get a non-answer. OBVIOUSLY,
> there is a problem. Yet, people point out "Have you checked this or
> that?" I spend more time replying, yes, I checked that. That is pretty
> much a no brainer. Or, as I stated in a previous e-mail that was checked.
> Things of this nature.
>
> Hell....I'm still trying to figure out why so much of my CPU time is being
> eaten by the smtp32.exe processes. I've even forced it down to 10
> occurrences max and it still does it. It's almost like iMail expands to
> fill all available CPU no matter what you put it on. I got about the same
> performance out of a P133 system that had 64MB of RAM as I am getting out
> of the P2-266 box with 256MB of RAM.
>
> It sounds like there are some SERIOUS issues with multi-processor machines
> or moving to larger boxes or something. Even Exchange gets better the
> bigger box you put it on. Where as iMail seems to perform the same, and
> just waste more clock cycles or something.
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Sheldon Koehler
> Sent: Monday, May 08, 2000 2:47 PM
> To: [EMAIL PROTECTED]
> Subject: Re: [IMail Forum] Continuation
>
>
> Hi Frank. We have been running Imail for almost 4 years now. It is a great
> product as far as I am concerned.
>
> I agree with you on the pay per incident support issue. But the annual
> service contract is not that much higher than some PPI's I have done. It
> is
> worth it even for just getting the upgrades.
>
> This list is a great source for help on a lot of the common issues. Phone
> support has been both great and awful. When it was awful, I complained and
> got someone else. It was then great again ;)
>
> I just wish Ipswitch offered an optional 24x7 support contract! We ISP's
> never sleep... as it seems our customers never do...
>
>
> Sheldon
>
> _____________________________
> Sheldon Koehler, Owner/Partner
> Ten Forward Communications
> http://www.tenforward.com
> _____________________________
> Amateurs built the Ark.
> Professionals built the Titanic.
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> -----------------------------
> Frank B. Tanner III, MCSE
> Network Manager, iFreedom.Com
> Phone: (480)890-8900 ext. 244
> Pager: (800)752-1572
> Cell: (602)300-8773
> Fax: (480)899-2300
> [EMAIL PROTECTED]
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
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