I have a customer (several users) that is using the Web mail interface from
Humankind Systems, Inc., though I don't know if this problem is related to
the templates or the underlying Web interface.
The director of the customer's organization, when she receives an attached
document, clicks on the link and gets a dialog box asking to open or save --
that's what she wants it to do. But virtually all of her people, when they
click on the link, go directly into the app. I had her log in to one of her
people's accounts from her machine. She brought up several different
messages -- some she had opened from her account, some new -- and all came
right up in the app. She then logged in to her account and the links
brought up the dialog box.
I looked through the personal settings for her account, as well as several
of her people's accounts and didn't see anything that would appear to affect
this. So, any ideas? Is this the Humankind Systems, Inc. templates at work
or Ipswitch's Web email system?
Thanks.
Bob Ferguson
Sound Data, Inc.
1473 Elliott Avenue West, Seattle, WA 98119
Voice: +1 206.283.0600 Fax: +1 206.283.0782
Providing Web site design and hosting services (http://www.sounddata.com)
and developers of Internet ArtResources (http://www.artresources.com),
ArtWatch Art Management Systems (http://www.sounddata.com/artwatch/)
and the intervault Data Backup System
(http://www.sounddata.com/intervault/).
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