Bob Ferguson wrote:
>
> I have a customer (several users) that is using the Web mail interface from
> Humankind Systems, Inc., though I don't know if this problem is related to
> the templates or the underlying Web interface.
>
> The director of the customer's organization, when she receives an attached
> document, clicks on the link and gets a dialog box asking to open or save --
> that's what she wants it to do. But virtually all of her people, when they
> click on the link, go directly into the app. I had her log in to one of her
> people's accounts from her machine. She brought up several different
> messages -- some she had opened from her account, some new -- and all came
> right up in the app. She then logged in to her account and the links
> brought up the dialog box.
>
> I looked through the personal settings for her account, as well as several
> of her people's accounts and didn't see anything that would appear to affect
> this. So, any ideas? Is this the Humankind Systems, Inc. templates at work
> or Ipswitch's Web email system?
>
> Thanks.
>
> Bob Ferguson
>
It's a client issue. In Netscape 4.7, for example, Edit | Preferences |
Applications opens up a list of file types, similar to the view in
Windows Explorer. Only if you edit one of the file types do you see the
checkbox about asking how to handle the file or just launching the app.
I assume IE is similar, but I don't remember where all that stuff is
located.
--
--Cal Frye, Western Reserve Academy, Hudson, Ohio
"Make something foolproof and someone will find a bigger fool."
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