What I would do is try it both ways (once with her account, once with another
account), and view the source code for both, and see if there is a difference. That
difference might be the clue as to what is going wrong.
-Scott
---------- Original Message ----------------------------------
From: "Bob Ferguson" <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Date: Wed, 12 Jul 2000 10:38:56 -0700
Well, I could go for that, except on the same machine, same browser, the
results change based on which email account is logged in. I have reproduced
it here -- on her employees' email accounts, I go right into the document,
but logged in as the director I get the dialog box. That's why I don't
think that it's the browser (unless it's really a goofy setting).
Thanks.
Bob
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Cal Frye
Sent: Wednesday, July 12, 2000 10:20 AM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] attachment oddity
Bob Ferguson wrote:
>
> I have a customer (several users) that is using the Web mail interface
from
> Humankind Systems, Inc., though I don't know if this problem is related to
> the templates or the underlying Web interface.
>
> The director of the customer's organization, when she receives an attached
> document, clicks on the link and gets a dialog box asking to open or
save --
> that's what she wants it to do. But virtually all of her people, when
they
> click on the link, go directly into the app. I had her log in to one of
her
> people's accounts from her machine. She brought up several different
> messages -- some she had opened from her account, some new -- and all came
> right up in the app. She then logged in to her account and the links
> brought up the dialog box.
>
> I looked through the personal settings for her account, as well as several
> of her people's accounts and didn't see anything that would appear to
affect
> this. So, any ideas? Is this the Humankind Systems, Inc. templates at
work
> or Ipswitch's Web email system?
>
> Thanks.
>
> Bob Ferguson
>
It's a client issue. In Netscape 4.7, for example, Edit | Preferences |
Applications opens up a list of file types, similar to the view in
Windows Explorer. Only if you edit one of the file types do you see the
checkbox about asking how to handle the file or just launching the app.
I assume IE is similar, but I don't remember where all that stuff is
located.
--
--Cal Frye, Western Reserve Academy, Hudson, Ohio
"Make something foolproof and someone will find a bigger fool."
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