----- Original Message -----
From: "Craig Gittens" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, December 11, 2000 6:17 PM
Subject: RE: [IMail Forum] Ipswitch Support Policy Reminder
> Oh please, my company pays for this support and I submitted a question to
> tech support last Friday early and did not hear back from them till after
10
> AM this morning(Monday).
I make that 25 hours (not including timezones, assuming that the working day
starts at 9 am), not bad for a target of 24 hours.
Dan
Meanwhile, this list has answered my questions and
> I got some friendly help from Steven Moore (THANKS!). I think you guys
> should actually pay Len.
>
> Craig.
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of George Dailey
> Sent: Sunday, December 10, 2000 8:51 PM
> To: IMail_Forum@list. ipswitch. com; WhatsUp_Forum@list. ipswitch. com;
> WSFTP_Forum@list. ipswitch. com
> Subject: [IMail Forum] Ipswitch Support Policy Reminder
>
>
> To All List Server Subscribers:
>
> Ipswitch provides this list as a forum for customers to share their
> experiences and solutions. Although we monitor this list and
> occasionally submit answers or product information, we typically do not
> answer questions posted here.
>
> Questions for Ipswitch Technical Support should be sent to one of the
> locations described below. We target 24-hour or less response during
> the business week.
>
> If you are a registered Ipswitch customer, please submit questions using
> the form on our web site at http://askatech.ipswitch.com We also offer
> technical support by telephone, to registered customers in warranty and
> Service Agreement holders, Monday through Friday (except holidays) from
> 9:00 AM to 6:00 PM EST/EDT at (781) 676-5784.
>
> In your email, be sure to include the name of the product and your
> Serial Number or Service Agreement Number to ensure timely response
> to your question.
>
> If you are evaluating an Ipswitch product, please submit questions using
> the form on our web site at http://askatech.ipswitch.com.
>
> Please send sales-related questions to [EMAIL PROTECTED] or call
> (781) 676-5700 and ask for a sales representative.
>
> Many technical support questions can be answered online, by searching our
> knowledge base at: http://support.ipswitch.com/kb/, where we post answers
> to frequently asked questions. We welcome any suggestions to help
> improve this service.
>
> Thank you for participating in our list forum. We look forward to
> working with you to make this a valuable extension of our technical
> support service.
>
> If you need to learn more about List Server commands, send an email
> to [EMAIL PROTECTED] and in the body enter 'help help'
> (without the '').
>
> To change your List Server settings, please use the URL below to see
> our Web form for making changes:
> http://www.ipswitch.com/Support/mailing-lists.html
>
> George Dailey
>
> Ipswitch List Manager
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> An Archive of this list is available at:
> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
> An Archive of this list is available at:
> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
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