Ron,
How to let Ipswitch know? E-mail, call in? What is the best way to get them to
listen??? Seems there are not many there who listen, even with a support contract...
bob
____________________________________________________________ > I am getting a variety
of problems with attatchements in web
> messaging. Some
> attatchements refuse to open, others show up as garbage. Anyone have any
> idea what is causing this and what a solution is?
Unfortunately, we IMail admins have no control over the weird stuff IMail
does with some attachments. There are a MYRIAD of variables at play: the
sender's email client, the encoding method, the file type, the file name
(spaces?), the file extension or lack thereof, the receiver's browser type
and version and platform, etc. The problem stems from IMail not sending the
correct MIME-type headers with the file when you try to open it.
A couple of things that *may* help: 1) check your MIME types and handler
applications as set in your browser's preferences, and 2) check your WebMail
user preference on whether to show text attachments inline, or as links (try
each way).
Finally, you should document all the pertinent details (sending email client
settings, file type, file extension, receiving browser version and platform,
etc.), and let Ipswitch know about it. I've been lobbying them for a
MIME-type extension mapping table, like IIS has, that has all the common
file types, and that gives us the ability to add more filetypes and
customize the headers sent.
Hope this helps,
Ron
ron allen hornbaker humankind systems, inc. mailto:[EMAIL PROTECTED]
HKSI WebMail Templates for IMail v6x ~ Now 901 Installations Worldwide
Classic... http://mail.hksi.net Killer... http://killerwebmail.com
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