Jeff,
So show me!
Or rather show Support. Describe your problem and what you have done. If you
have the main.mbx file that has this problem, I'm sure they would like to
see a copy of it. If you can also include the SMTP log of this message
coming in, that would help, too (not the whole log, just that portion
showing the complete SMTP session and then the processing of the D file, to
the users mailbox, 'ldeliver' line at end). If you can also send the
original email (was a copy saved in the 'Sent' folder? Is that copy good or
bad?) that would be really good.
Web MSG has a 10mb attachment limit, so if the total size of attachments was
greater than that, that would be the expected results. Each mailbox has
limits, too, but an incoming message that causes that to be exceeded, is
just not accepted by IMail, so that is not likely the problem.
Happy Holidays!
Daniel Donnelly
________________________________________________________
----- Original Message -----
From: "Jeff Johnston CWT" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, December 21, 2000 3:48 PM
Subject: Re: [IMail Forum] Problems with attachments
> I have eliminated the posibility of it being an OE problem because I now
> have 3 confirmed cases of iMail Web Messaging clients emailing other iMail
> Web Messaging clients and the attatchement not getting thru.
>
> Jeff Johnston
> Systems Support
> Comcare Health Services
> 519-963-3651
> ----- Original Message -----
> From: "Daniel Donnelly" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Tuesday, December 19, 2000 1:52 PM
> Subject: Re: [IMail Forum] Problems with attachments
>
>
> > Jeff,
> >
> > When I did a bit of testing using OE to send attachments, I found that
if
> I
> > created the message and did the attachment, it worked just fine in Web
> MSG.
> > However, if I resent a message that someone else sent me, with an
> > attachment, that usually did not work in Web MSG, but OE said it was
fine.
> > Turns out OE would, in effect, encode the already encoded attachment and
> Web
> > MSG just does not 'know' how to handle that.
> >
> > Happy Holidays!
> >
> > Daniel Donnelly
> > ________________________________________________________
> >
> >
> > ----- Original Message -----
> > From: "Jeff Johnston CWT" <[EMAIL PROTECTED]>
> > To: <[EMAIL PROTECTED]>
> > Sent: Tuesday, December 19, 2000 12:46 PM
> > Subject: Re: [IMail Forum] Problems with attachments
> >
> >
> > > Tried all of that and unfortunately I am still getting a problem 50%
of
> > the
> > > time. It seems that every traceable error came from someone sending
from
> > > outlook to WebMessaging. Knowing this does not help tho because I
cannot
> > > control what settings they have on the machine on the sending end when
> the
> > > problem shows up on the recieving end, if I can talk the sender into
> going
> > > thru the settings only about half of them believe it has anything to
do
> > with
> > > there computer and thus automatically dismiss it as a problem with the
> > > reciever since they send attatchments to others successfully, even if
I
> > > convince them it may be a problem with the mime settings this does not
> > > allways fix the problem.
> > >
> > > You will notice that I am leaving the recievers out of the equasion,
> this
> > is
> > > because all of my clients are using IE with the same version and
> settings,
> > > we control this with IEAK and no one I have come accross has changed
it.
> > >
> > > Jeff Johnston
> > > Systems Support
> > > Comcare Health Services
> > > 519-963-3651
> > > ----- Original Message -----
> > > From: <[EMAIL PROTECTED]>
> > > To: <[EMAIL PROTECTED]>
> > > Sent: Tuesday, December 19, 2000 12:15 PM
> > > Subject: RE: [IMail Forum] Problems with attachments
> > >
> > >
> > > > > I am getting a variety of problems with attatchements in web
> > > > > messaging. Some
> > > > > attatchements refuse to open, others show up as garbage. Anyone
have
> > any
> > > > > idea what is causing this and what a solution is?
> > > >
> > > > Unfortunately, we IMail admins have no control over the weird stuff
> > IMail
> > > > does with some attachments. There are a MYRIAD of variables at play:
> the
> > > > sender's email client, the encoding method, the file type, the file
> name
> > > > (spaces?), the file extension or lack thereof, the receiver's
browser
> > type
> > > > and version and platform, etc. The problem stems from IMail not
> sending
> > > the
> > > > correct MIME-type headers with the file when you try to open it.
> > > >
> > > > A couple of things that *may* help: 1) check your MIME types and
> handler
> > > > applications as set in your browser's preferences, and 2) check your
> > > WebMail
> > > > user preference on whether to show text attachments inline, or as
> links
> > > (try
> > > > each way).
> > > >
> > > > Finally, you should document all the pertinent details (sending
email
> > > client
> > > > settings, file type, file extension, receiving browser version and
> > > platform,
> > > > etc.), and let Ipswitch know about it. I've been lobbying them for a
> > > > MIME-type extension mapping table, like IIS has, that has all the
> common
> > > > file types, and that gives us the ability to add more filetypes and
> > > > customize the headers sent.
> > > >
> > > > Hope this helps,
> > > > Ron
> > > >
> > > > ron allen hornbaker humankind systems, inc.
mailto:[EMAIL PROTECTED]
> > > > HKSI WebMail Templates for IMail v6x ~ Now 901 Installations
Worldwide
> > > > Classic... http://mail.hksi.net Killer...
http://killerwebmail.com
> > > >
> > > >
> > > >
> > > >
> > > >
> > > >
> > > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > > to be removed from this list.
> > > >
> > > > An Archive of this list is available at:
> > > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> > > >
> > >
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> > >
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> > >
> >
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> >
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> >
>
>
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