Jeff,
Well, the idea was to give you things to 'collect' to 'document' any
failure. From what you said earlier, I though you had something like this
(that is how I interpreted your '....3 confirmed cases...'). Maybe you can
collect this info and provide it to Support?
When emailing Ipsiwtch Support, you should get an immediate automated
response with a Tracking number. If you don't get that, then Ipswitch did
not get your message and you better resend. I just checked the Queue for
IMail and do not locate your email address, so that means either we did not
get it or you have been answered. I then checked using your email address
and find that we got messages from you on the 20th and 21st and both have
been answered. If you used a different sending email address or have a
tracking number for that email, I can check some more, when you provide
them.
Happy Holidays!
Daniel Donnelly
________________________________________________________
----- Original Message -----
From: "Jeff Johnston CWT" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Friday, December 22, 2000 10:10 AM
Subject: Re: [IMail Forum] Problems with attachments
> Definately not a problem with the limit we are talking at most 1M
> attatchemts. Most are in the range of 200 - 300k.
>
> As much as I would love to send on a MBX file unfortunatly my 'clients'
have
> a tendancy to delete the problem messages and then call me. I have asked
> them to leave the message in there inbox until the problem is resolved but
> it may not be possible to send a message on to tech support for a while. I
> have however emailed IPSwitch support 4 days ago now and still I have
heard
> nothing from them.
>
> Jeff Johnston
> Systems Support
> Comcare Health Services
> 519-963-3651
>
>
> ----- Original Message -----
> From: "Daniel Donnelly" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Thursday, December 21, 2000 5:05 PM
> Subject: Re: [IMail Forum] Problems with attachments
>
>
> > Jeff,
> >
> > So show me!
> >
> > Or rather show Support. Describe your problem and what you have done. If
> you
> > have the main.mbx file that has this problem, I'm sure they would like
to
> > see a copy of it. If you can also include the SMTP log of this message
> > coming in, that would help, too (not the whole log, just that portion
> > showing the complete SMTP session and then the processing of the D file,
> to
> > the users mailbox, 'ldeliver' line at end). If you can also send the
> > original email (was a copy saved in the 'Sent' folder? Is that copy good
> or
> > bad?) that would be really good.
> >
> > Web MSG has a 10mb attachment limit, so if the total size of attachments
> was
> > greater than that, that would be the expected results. Each mailbox has
> > limits, too, but an incoming message that causes that to be exceeded, is
> > just not accepted by IMail, so that is not likely the problem.
> >
> > Happy Holidays!
> >
> > Daniel Donnelly
> > ________________________________________________________
> >
> >
> > ----- Original Message -----
> > From: "Jeff Johnston CWT" <[EMAIL PROTECTED]>
> > To: <[EMAIL PROTECTED]>
> > Sent: Thursday, December 21, 2000 3:48 PM
> > Subject: Re: [IMail Forum] Problems with attachments
> >
> >
> > > I have eliminated the posibility of it being an OE problem because I
now
> > > have 3 confirmed cases of iMail Web Messaging clients emailing other
> iMail
> > > Web Messaging clients and the attatchement not getting thru.
> > >
> > > Jeff Johnston
> > > Systems Support
> > > Comcare Health Services
> > > 519-963-3651
> > > ----- Original Message -----
> > > From: "Daniel Donnelly" <[EMAIL PROTECTED]>
> > > To: <[EMAIL PROTECTED]>
> > > Sent: Tuesday, December 19, 2000 1:52 PM
> > > Subject: Re: [IMail Forum] Problems with attachments
> > >
> > >
> > > > Jeff,
> > > >
> > > > When I did a bit of testing using OE to send attachments, I found
that
> > if
> > > I
> > > > created the message and did the attachment, it worked just fine in
Web
> > > MSG.
> > > > However, if I resent a message that someone else sent me, with an
> > > > attachment, that usually did not work in Web MSG, but OE said it was
> > fine.
> > > > Turns out OE would, in effect, encode the already encoded attachment
> and
> > > Web
> > > > MSG just does not 'know' how to handle that.
> > > >
> > > > Happy Holidays!
> > > >
> > > > Daniel Donnelly
> > > > ________________________________________________________
> > > >
> > > >
> > > > ----- Original Message -----
> > > > From: "Jeff Johnston CWT" <[EMAIL PROTECTED]>
> > > > To: <[EMAIL PROTECTED]>
> > > > Sent: Tuesday, December 19, 2000 12:46 PM
> > > > Subject: Re: [IMail Forum] Problems with attachments
> > > >
> > > >
> > > > > Tried all of that and unfortunately I am still getting a problem
50%
> > of
> > > > the
> > > > > time. It seems that every traceable error came from someone
sending
> > from
> > > > > outlook to WebMessaging. Knowing this does not help tho because I
> > cannot
> > > > > control what settings they have on the machine on the sending end
> when
> > > the
> > > > > problem shows up on the recieving end, if I can talk the sender
into
> > > going
> > > > > thru the settings only about half of them believe it has anything
to
> > do
> > > > with
> > > > > there computer and thus automatically dismiss it as a problem with
> the
> > > > > reciever since they send attatchments to others successfully, even
> if
> > I
> > > > > convince them it may be a problem with the mime settings this does
> not
> > > > > allways fix the problem.
> > > > >
> > > > > You will notice that I am leaving the recievers out of the
equasion,
> > > this
> > > > is
> > > > > because all of my clients are using IE with the same version and
> > > settings,
> > > > > we control this with IEAK and no one I have come accross has
changed
> > it.
> > > > >
> > > > > Jeff Johnston
> > > > > Systems Support
> > > > > Comcare Health Services
> > > > > 519-963-3651
> > > > > ----- Original Message -----
> > > > > From: <[EMAIL PROTECTED]>
> > > > > To: <[EMAIL PROTECTED]>
> > > > > Sent: Tuesday, December 19, 2000 12:15 PM
> > > > > Subject: RE: [IMail Forum] Problems with attachments
> > > > >
> > > > >
> > > > > > > I am getting a variety of problems with attatchements in web
> > > > > > > messaging. Some
> > > > > > > attatchements refuse to open, others show up as garbage.
Anyone
> > have
> > > > any
> > > > > > > idea what is causing this and what a solution is?
> > > > > >
> > > > > > Unfortunately, we IMail admins have no control over the weird
> stuff
> > > > IMail
> > > > > > does with some attachments. There are a MYRIAD of variables at
> play:
> > > the
> > > > > > sender's email client, the encoding method, the file type, the
> file
> > > name
> > > > > > (spaces?), the file extension or lack thereof, the receiver's
> > browser
> > > > type
> > > > > > and version and platform, etc. The problem stems from IMail not
> > > sending
> > > > > the
> > > > > > correct MIME-type headers with the file when you try to open it.
> > > > > >
> > > > > > A couple of things that *may* help: 1) check your MIME types and
> > > handler
> > > > > > applications as set in your browser's preferences, and 2) check
> your
> > > > > WebMail
> > > > > > user preference on whether to show text attachments inline, or
as
> > > links
> > > > > (try
> > > > > > each way).
> > > > > >
> > > > > > Finally, you should document all the pertinent details (sending
> > email
> > > > > client
> > > > > > settings, file type, file extension, receiving browser version
and
> > > > > platform,
> > > > > > etc.), and let Ipswitch know about it. I've been lobbying them
for
> a
> > > > > > MIME-type extension mapping table, like IIS has, that has all
the
> > > common
> > > > > > file types, and that gives us the ability to add more filetypes
> and
> > > > > > customize the headers sent.
> > > > > >
> > > > > > Hope this helps,
> > > > > > Ron
> > > > > >
> > > > > > ron allen hornbaker humankind systems, inc.
> > mailto:[EMAIL PROTECTED]
> > > > > > HKSI WebMail Templates for IMail v6x ~ Now 901 Installations
> > Worldwide
> > > > > > Classic... http://mail.hksi.net Killer...
> > http://killerwebmail.com
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > > Please visit http://www.ipswitch.com/support/mailing-lists.html
> > > > > > to be removed from this list.
> > > > > >
> > > > > > An Archive of this list is available at:
> > > > > > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
> > > > > >
> > > > >
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