I have been having exactly the same problem with AOL.
1-Suddenly a user noticed that his recepient at AOL stopped receiving his
emails.
2- I verified that the mail was being delivered to AOL, just like you did,
by looking at the log files.
3- I asked an explanation to [EMAIL PROTECTED] I received an automated
response that the message was received, and they sent me a canned check list
(like POP3 settings etc) which had nothing to do with the problem.
4-I asked again, this time no response at all.
5- After several attempts, always my request going to the black hole, I
decided to join AOL and simulate an "Internal User" nor receiving mail from
outside.
6- Again after endlessly dealing with incompetent support personel, they
recognized that the problem was with their mail system. They supposetly
escalated the problem, but never heard back from them.
7- I started relaying my mail through a) a Linux server, and b) Xchange
server on a completely different class C, it worked.
8- Since then I am using this method, tired of dealing with AOL. My problem
still exists, but I am using this workaround.
Now, some facts:
1- My server is not on any blacklist. I verified.
2- No spam is served through me.
3- My reverse DNS does not return the domain name I am using to send the
messages. But this is unlikely the cause, since the relay linux server is
not retuning the reverse DNS name either.
Speculation:
1- There must be an AOL internal black list for some reason.
Any thoughts?
Regards,
Omer
----- Original Message -----
From: "Len Conrad" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, December 27, 2000 11:36 PM
Subject: Re: [IMail Forum] iMail Server to AOL, part II
>12:27 23:00 SMTP-(000006D8) rdeliver aol.com [EMAIL PROTECTED] (1)
The preceding line is the key. Once Imail writes that to the log, it
is as satisfied as it can be, based on what the other server has told
Imail, that the msg has been delivered.
If the recipient didn't get the msg, there's absolutely nothing you
can do different since the above log shows Imail was told by the
other mail server that all was ok.
I've been seeing AOL symptoms like yours on other lists, so it
appears it's AOL at fault.
We can assume that the AOL servers accepting the mail from Internet
are not the mailbox servers, but gateways that relay the mail to the
mailbox servers (ditto for the servers that send out AOL mail, they
are relay gateways, not mailbox servers). So I bet they've got some
sporadic internal mail routing errors.
My mind absolutely reels at the scale of a 20+ million account mail system.
Just tell your users it's AOL's fault and to re-send the lost
msg's. And if one of them bitches, just show them a log snippet like
you have above for their lost msg.
Len
http://BIND8NT.MEIway.com : Binary for ISC BIND 8.2.3 T9B for NT4 & W2K
http://IMGate.MEIway.com : Build free, hi-perf, anti-spam mail gateways
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
An Archive of this list is available at:
http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
An Archive of this list is available at:
http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
