Howard,
That Postmaster response is not from IMail, but from a MicroSoft Exchange
server (see this:
MSEXCH:, it is the clue!). I'm guessing that is the Sending server. The
error message says: 'Host unreachable', and that makes me suspect DNS
problems (MX records not pointing to your IMail Server!) or a network
problem that keeps it from 'connecting' to your server. What is the email
address, the sender is using, when he gets this 'bounce' message? With that
we can check DNS and advise you.
Daniel Donnelly
________________________________________________________
----- Original Message -----
From: "Message" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Tuesday, January 02, 2001 2:53 PM
Subject: [IMail Forum] Mail Undeliverable
> Hi Everyone,
>
> I have one customer that is not able to receive mail from anyone outside
of
> our mail server. An example of the error message that is being received by
> the person that is sending the mail is as follows:
>
> The following recipient(s) could not be reached:
>
> 'Laura Hubbs' on 12/31/00 12:14 PM
> The recipient was unavailable to take delivery of the message
> The MTS-ID of the original message is: c=US;a= ;p=Black, Gould ?
> A;l=BGAPHXNTS1-001229191230Z-1399
> MSEXCH:IMS:Black, Gould & Associates:BGAPHX:BGAPHXNTS1 3499
> (000B099C) Host unreachable
>
>
> I have loaded the latest patch for v6.05 and have deleted her email
account
> and reinstalled it. Any suggestions on a solutions would be greatly
> appreciated. Thank you.
>
> Howard Martin
> BANET LLC
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
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>
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>
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