> However, we discovered a problem. We use a package called WorldMerge
> to send our customer notifications, billing, etc. But, Declude is
> catching that email and deleting it. If we change the BADHEADERS and
> SPAMHEADERS to subject the messages will go through but the word SPAM
> appear. That isn't good when you send a billing notice.
The problem is that the mail you are sending out is failing the BADHEADERS and/or
SPAMHEADERS tests. You need to either make sure the mail doesn't fail those tests, or
change the action to something more comfortable (maybe not even running the
BADHEADERS/SPAMHEADERS tests).
Those two tests analyze the E-mail headers, looking for signs of spam. The difference
between the two tests is that the BADHEADERS test only looks for headers that are not
RFC-compliant, while the SPAMHEADERS test only looks for headers that are acceptable.
If an E-mail is failing the BADHEADERS test, it's definitely either spam or being sent
from a broken E-mail client. If it is failing the SPAMHEADERS test, it is either
spam, or being sent from a mail client that does something it probably shouldn't (but
is legal), that is common to spam.
--
-Scott
Declude: Anti-virus and Anti-spam solutions for IMail. http://www.declude.com
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