Well the update on this problem is that armed with your emails that say it fails and
the wonderful link to tracert.com I bullied the ISP into doing more checking. After
their claims that the firewall was the problem didn't hold up they did more checking
and responded with this email. Thanks everyone
Matt,
After checking into the problem a little further, there seems to be a
problem with the router that you are connecting to at the other site.
We hope to have this corrected either tonight or tomorrow morning at the
latest.
Thank You,
---------- Original Message ----------------------------------
From: "Randy Armbrecht" <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Date: Tue, 14 Aug 2001 15:47:59 -0400
>I have no problem pulling the site up her - comes up in no time - trace rt's
>are looking exceptionlly good too!
>
>Randy Armbrecht
>Global Web Solutions, Inc.
>804.346.5300 x102
>877.800.GLOBAL x102
>http://globalweb.net
>
>
>----- Original Message -----
>From: "David Stavert" <[EMAIL PROTECTED]>
>To: <[EMAIL PROTECTED]>
>Sent: Tuesday, August 14, 2001 1:50 PM
>Subject: RE: [IMail Forum] Web Messaging
>
>
>> Well I don't get the site. I can do a tracert and do get a 60 to 70 MS
>ping
>> time but get a "Server not found" when I go to the http://mail.theroi.com/
>> site. I am connected via several T1s so it isn't a lack of bandwidth.
>>
>>
>> David
>>
>>
>> -----Original Message-----
>> From: [EMAIL PROTECTED]
>> [mailto:[EMAIL PROTECTED]]On Behalf Of R. Scott Perry
>> Sent: Tuesday, August 14, 2001 9:09 AM
>> To: [EMAIL PROTECTED]
>> Subject: Re: [IMail Forum] Web Messaging
>>
>>
>>
>> >I have 2 problem users who say that they can never check their email via
>> >the web. I am version 7.02 and using the stock templates. Only these 2
>> >people seem to be having any problems. I am not sure I believe it is an
>> >issue but has anyone else exepienced something like this. Their
>complaint
>> >is that it takes forever to get to the site and if they get to it they
>> >can't do much of anything else before getting dns errors. They won't
>give
>> >me the results of a tracert (they have 10 - 20 min, yes they say it will
>> >actually take that long before getting timed out, to wait on a login but
>> >not 2 min to do a tracert). If possible can anyone here try going to
>> >http://mail.theroi.com or do a tracert to 216.83.198.22. I need some
>> >outside help.
>>
>> A check at http://www.dnsreport.com shows that the DNS entries for
>> theroi.com are pretty good. The DNS error is probably that fake web page
>> that IE displays that claims a DNS error when it can't reach a site. Most
>> likely, the problem is at their end.
>>
>> You are correct that the best bet to prove the problem is on their side
>(or
>> possibly prove it is on your side) is to do a tracert from their end. If
>> possible, find a polite way to say "Feel free to complain after you send
>me
>> the results of the tracert".
>>
>> -Scott
>> ---
>> Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for
>> IMail. http://www.declude.com
>>
>>
>>
>> Please visit http://www.ipswitch.com/support/mailing-lists.html
>> to be removed from this list.
>>
>> An Archive of this list is available at:
>> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
>>
>>
>> Please visit http://www.ipswitch.com/support/mailing-lists.html
>> to be removed from this list.
>>
>> An Archive of this list is available at:
>> http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
>>
>
>
>Please visit http://www.ipswitch.com/support/mailing-lists.html
>to be removed from this list.
>
>An Archive of this list is available at:
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>
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