Can I take credit for "fixing" the problem anyway? <grin>
Thanks..Imail usually (knock on wood) runs flawlessly and I very rarely
get any error messages in my logs.
One less thing to worry about on a Monday!
Sharyn
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of R. Scott Perry
Sent: Monday, September 17, 2001 9:33 AM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum]
>Here is the log from my latest mystery. This person says he is able to
>receive email from everyone but us. When I send him a test message,
>this is what I get.....
>
>09:14 12:21 SMTP-(00000093) Connect email.msn.com [207.46.181.13:25]
>(1)
>
>09:14 12:21 SMTP-(00000093) 421 SMTP service not available, closing
>transmission channel
This means that MSN is not accepting E-mail, but will be back up soon to
accept E-mail. That is 100% an MSN problem: Either their mail server
isn't up, or their mail server is broken and sending the wrong response.
>We are running 6.05. Imail tech support said that upgrading to 6.06
>*might* fix this but 6.05 is running so well I hate to upgrade unless
>I'm pretty sure that is the solution.
Don't bother; 6.06 can't fix this. It's an MSN problem.
>They also mentioned something about my PTR record but everything looks
>correct to me (of course, I am
>no DNS expert).
That looks good to me, too. And, if MSN returned a "421" based on a
missing PTR record, the problem would still be on their end.
The only thing that could be a problem on your end is if the above log
entries are a common occurrence, but when you actually get through to a
"live" server, something different goes wrong. For example, if there
was a
typo in the E-mail address (just as an example), you would still see the
"421" message, but sometime later when IMail retried the message, you
would
see MSN rejecting the bad address.
-Scott
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