----- Original Message ----- > I have noticed very few people on the list seem to be using the virus > scanning solution offered by Ipswitch -- any particular reason to use > Declude vs. Ipswitch's solution?
I don't think many are using the Ipswitch product for several reasons... 1) It's brand new. Nobody here knows much about it. And most people on this list doing virus scanning already know Scott and Declude. And that Declude works very well. 2) It is expensive. We paid a few hundred dollars for Declude and have a site license for McAfee Virus products. To get the Ipswitch product, it will cost you between $1300 (250 users) and $6750 (unlimited). And we have unlimited users on our Imail server so that would be out of the question. 4) Ipswitch has a...hmmm...how should I put it..."less than stellar" reputation for support. Many might say "non-existent". I haven't had to deal with their support much so I can't say more than what I've heard on this list. Unlike Ipswitch, Scott almost always gets back to you the same day with an answer to a Declude question (if not within the hour!). So I have to say that even though the Ipswitch product *MIGHT* be the best thing since sliced bread, we all know, love, trust, and can afford Declude. And it just works. If Ipswitch were going to give us their product at a lower price than Declude, I probably would still pass on it. I rarely see people posting about Declude problems and I've never seen anyone say something negative about it. --Todd. Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
