Here is our solution. 1. Manually set mail client to it's maximum server time out (5 minutes if your using a MS Outlook based product.
2. Set the system to check for Email no less than every 15 minutes. 3. Show/teach/hand hold clients through using the web mail interface to review and delete all messages already down loaded. 4. Have customer check out the biggest Email message in their in-box, based on total lines. Have them review it, save the attachment, it's almost always the attachment that's the problem. 5. Log off of the web interface and then see if their mail client can download the rest of their Emails. Usually it's either baby pictures or that dammed "Joe Cartoon". Curse you Joe, if your shockwave cartoons weren't so amusing, I'd be pissed. Kevin Childers ,,,,, ����} ~' Customer Support Desk (910) 486-7845 / (888) 228-0312 Fayetteville Internet Communications APCNet - FayNet - NetQuick - QuickWAN The Carolinas' Fastest Internet Communications Provider ----- Original Message ----- From: "Trent M. Davenport" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, March 13, 2002 7:11 PM Subject: RE: [IMail Forum] Large File Attachments Clog Email Box > What's Eudora? Doesn't Microsoft own everyone's email? Isn't outlook the > global standard? Are there people out there who use software other than > outlook? I find that hard to believe. Isn't is assumed that if you don't > mention a product, you're referring to something by Microsoft? > > If you look at www.dictionary.com, and type in email, doesn't is say, > electronic delivery of mail messages via Microsoft's Outlook or Outlook > Express? > > Hail, Microsoft....... ROFL > > Hey, wait a minute, iMail isn't Microsoft. Where was that message about how > to migrate to Exchange??? > > Trent > ----------- > Trent M. Davenport - Systems Administrator > Northern Television Systems Ltd - WHTV > 203-4103 4th Avenue, Whitehorse, YT Y1A 1H6 > (867) 393-2225 X204, (867) 393-2224 FAX > www.whtvcable.com <http://www.whtvcable.com> ( > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ) > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]]On Behalf Of Len Conrad > Sent: March 13, 2002 3:56 PM > To: [EMAIL PROTECTED] > Subject: RE: [IMail Forum] Large File Attachments Clog Email Box > > > > >If the client goes out and tries to re-check while it (the client) is still > >downloading from a previous check request. > > so "it" is the client that aborts the DL? ok > > which clients do this? I've never had that problem with, eg, Eudora. > > Len > > > http://MenAndMice.com/DNS-training > http://BIND8NT.MEIway.com : ISC BIND for NT4 & W2K > http://IMGate.MEIway.com : Build free, hi-perf, anti-abuse mail gateways > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Please visit the Knowledge Base for answers to frequently asked > questions: http://www.ipswitch.com/support/IMail/ > > > Please visit http://www.ipswitch.com/support/mailing-lists.html > to be removed from this list. > > An Archive of this list is available at: > http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > > Please visit the Knowledge Base for answers to frequently asked > questions: http://www.ipswitch.com/support/IMail/ > Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/
