----- Original Message ----- From: "R. Scott Perry" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, May 08, 2002 15:34 Subject: Re: [IMail Forum] IMail 7.1 upgrade costs: pragmatic reality
> > >Isn't that a swell post, do you work for IPSwitch? Anyway, the debate here > >isn't that people have to pay for upgrades, it is that they have to pay for > >BUG fixes. If they don't upgrade, then they don't get the bug fixes. > > What some people don't seem to realize is that bug fixes aren't "free > goodies" that you can collect. Many of the bug fixes are minor issues that > affect very few people. So what if there are one or two dozen bug fixes in > 7.1? If you didn't notice any of them in 7.07, you shouldn't be upset if > you have to have a service agreement to go to 7.1. I think that it is good > that Ipswitch is fixing these minor issues. It would be nice if Ipswitch > had a 7.08 that included the bug fixes for free, but you also need to > realize that Ipswitch has to utilize a lot more resources to keep both a > 7.0x and 7.1x product line alive -- I think a lot of people would prefer > that they used all their resources on one version, rather than split the > resources among two versions. The fact that there are so many bug fixes in > 7.10 shows that working on just one version can produce very good results. Imagine paying for a car that the manufacturer claimed went 200 mph, but when you bought it you discovered that it only went 150mph. You complain to the manufacturer, and their response is "well you have to pay *again* to get the car to move at 200mph". It's bait and switch. I will not pay twice for what was promised. Perhaps Ipswitch should spend more time fixing existing versions, rather than trying to sink their teeth into their customers for extra revenue. Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/
