>For the last 6+ months, my Imail users have been unable to receive any
>e-mail from subscribers at Earthlink.
Um, do you mean that your users can't *send* to Earthlink users?
I ask because:
>It seems to show that one of our
>hosting customers at prodial.com attempted to send an e-mail to a user at
>earthlink.net, but that there was some sort of lookup failure.
This is outgoing E-mail, being sent to a Earthlink user. Outgoing E-mail
problems are usually very different than incoming E-mail problems.
>20020529 181258 127.0.0.1 SMTP (223) Trying earthink.net (0)
>20020529 181258 127.0.0.1 SMTP (223) [x] delivery to host earthink.net
>20020529 181343 127.0.0.1 SMTP (223) MX connect fail "192.168.1.1"
And here is the problem. 192.168.1.1 is a private IP address.
Most likely, someone accidentally entered "192.168.1.1 earthlink.net" in
your HOSTS file.
The other possibility is that the DNS server used with IMail is broken
(perhaps hacked into), and is returning invalid entries for earthlink.
>I looked in the HOSTS file. There is no mention of earthlink.net anywhere,
Good -- that rules that out.
>I run my own DNS servers at NS1.THEDIGEST.COM and NS2.THEDIGEST.COM. There
>is no entry for earthlink.net in my DNS. The DNS entries for my own domains
>is o.k. When I query my own DNS servers for earthlink.net, I get the same
>results as from any other DNS server.
>My third DNS server listed on my boxes is 208.25.112.1, which belongs to my
>upstream provider. They have NO problems with earthink.net.
I'm guessing that you have different DNS settings for IMail than the
standard server settings (the three DNS servers listed above seem to
respond to earthlink.net without any problems). If you go to the SMTP
settings, you'll see a box "Domain name server address" -- what is listed
there? If it is not ns1.thedigest.com, ns2.thedigest.com, and/or
208.25.112.1, then you've probably found the problem.
-Scott
---
Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for
IMail. http://www.declude.com
---
[This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)]
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
An Archive of this list is available at:
http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Please visit the Knowledge Base for answers to frequently asked
questions: http://www.ipswitch.com/support/IMail/
