>I have a client who is having difficulty in receiving email from a company
>they are doing business with. I don't have any other problems with any
>other clients, but this particular client wants [possibly demands] to know
>why they are not receiving the emails from their client.
What is the domain?
Note that your domain itsfx.com has an MX record that points to 3 different
IPs, only 1 of which responds. This will quite likely cause some mail to
get bounced.
>I called the company's IT department. I was able to send to them with
>delivery in about 5 seconds. When they either responded to my email or
>attempted to send an email to me direct, I would NOT receive it... any
>suggestions?
It's a problem on their end, until they can provide more information. At
the very least, you need a bounce message. Then, you may need the IP
address of their mailserver, so you can check your logs to see if any
connection was made. You may also need to see their logs, to see why the
E-mail wasn't delivered.
-Scott
---
Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for
IMail. http://www.declude.com
---
[This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)]
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
An Archive of this list is available at:
http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
Please visit the Knowledge Base for answers to frequently asked
questions: http://www.ipswitch.com/support/IMail/
