This can happen if he imailapi.dll didn't register properly. The easiest way to register is to open 2 explorer windows, one a the IMail directory and one at the winnt. Find regsvr32.exe in the winnt directory. drag the imailapi.dll file on top of regsvr32 and it will register the dll. This should fix you trouble. I believe this is in the KB as well.
 
Eric S
----- Original Message -----
From: Scream
Sent: Wednesday, July 03, 2002 9:13 AM
Subject: [IMail Forum] help me

Dear imail users,
i have a problem that i'd be glad if someone may able to fix it.  i have upgraded imail server V 6x to 7.10 after the upgrade our current users can't able to check their by web mails. The page shows up but their mail boxes appears like 0. And no one can send or receive their mails.
please write me the possibilities related to that problem.

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