>We are using declude virus and f-prot on W2K server. We have found some
>viruses in the users email boxes at iMail\www........com\users
>directory, but f-prot does not prompt for disinfection or deleting
>action. Please advice.
If there are already viruses in the mailbox files, there isn't any
automated way to remove them.
The problem is that virus scanners don't know the format of the .mbx files,
so they have the option of keeping the virus where it is or deleting the
whole .mbx file (removing all the user's E-mail).
Note that Declude Virus works by stopping the E-mail before it gets to the
.mbx files, so this would normally only be an issue for viruses that were
received before Declude was installed.
>Also f-prot tech support is very very slow. Their reply time is around
>3 days. Is there any other AV program for W2K iMail server (not
>expensive ) to use with declude virus software.
The problem is that you want two things that don't often go together (fast
support and inexpensive price). F-Prot is about as cheap as software can
possibly be ($20/year for a license for up to 20 computers), but at that
price, their support lacks.
However, you also have to realize that you are asking them to do something
they can't do (disinfecting or deleting a file within an .mbx file). They
just can't do that (no AV program can, as far as I know). So even if you
went with the AV software with the best support, the best that you would
get is a very quick response saying "No", which isn't what you want to hear.
If you have any issues with F-Prot as far as Declude is concerned, you can
ask us, and we can help you (or you can ask on the Declude Virus mailing list).
-Scott
---
Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for
IMail. http://www.declude.com
---
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