You'll want to look at http://www.declude.com/info/logs.htm .> That's not too difficult to do -- you need to find the log file entries > corresponding to an E-mail that someone complained about. You can post the > log file entries here, and we can probably tell you what the problem is (or > where to start looking).Stupid question time - ok, which log entry? The ones I posted earlier you said were the wrong ones. What am I looking for? our POP and SMTP logs are seperate so......
You need to:
[1] Get the to/from and approximate date/time of an E-mail someone is complaining about,
[2] Go to the correct log file, and search it to find at least one entry related to that E-mail,
[3] Gather all the lines around it that have the same identifier.
The information at the URL above should help fill in some of the gaps.
The good news is that those two DNS servers do seem to be working fine (although you might want to consider restricting access so that the whole world can't use your DNS servers as caching DNS servers, but that likely would not cause problems).> That would most likely indicate that one of the DNS servers that you have > listed in the IMail settings isn't working properly. If they have public > IPs, we can test them for you. Our DNS servers are 63.160.179.3 and 4. If that helps.
-Scott
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Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for IMail. http://www.declude.com
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