You need to ask them if they are using "Norton Antivirus version 2002 (or) 2003
Does not effect version's "2000 (or) 2001"
This is the origianl message that I sent in to Symantec. In it's entirety.
HTH with your clients situation
Wayne
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*************************************************************************** This is a copy of Symantec's response to your Ask Symantec Discussion Group question. If you would like to reply to this message, follow this link and post your reply there:
http://servicenews.symantec.com/cgi-bin/displayArticle.cgi?group=symantec.support.winnt.nortonantivirus2002.general&article=55197 Please do not reply directly to this email address. This address does not accept incoming email. Thank you for using Symantec's Ask Symantec service. *************************************************************************** Hello Wayne, Thank you for contacting Symantec Online Technical Support. In your message you wrote:
Norton Antivirus 2000 & 2001 to using either 2002 & 2003.. And have had a constant incoming of reports that they receive the following errors in there Outlook(s) programs..... ==== The connection to the server has failed. Account: 'Carrz KISS', Server: 'mail.carrz-fox-fire.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
Wayne, this problem was fixed by the latest program update. To install the update, run LiveUpdate, download the program update, and then restart the computer when prompted. If the NAV program update does not fix the problem, then reinstalling the Symantec Redirector drivers may solve the problem. Please click on the link below, which will take you to a document in Symantec's Online Knowledge Base that has instructions that you can follow: Title: 'Error: "Norton AntiVirus was unable to send your email message because the connection to your email server was disconnected"' Document ID: 2001082413371406
Web URL: http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001082413371406?open&src="">
If you have further questions or concerns, please do not hesitate to respond to this e-mail. Regards, Renjith Symantec Authorized Technical Support .
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