----- Original Message -----
Sent: Wednesday, March 19, 2003 4:28
PM
Subject: [IMail Forum] Ipswitch still
there?
Hi,
I have 6.06.
I sent an email to [EMAIL PROTECTED] asking about upgrade info and
pricing, and didn't get an answer.
I sent a second email to [EMAIL PROTECTED] 10 days later, and got a
response, asking me what my question was (despite the fact the tracking number
was in the email).
I responded to that email and have yet to hear
back from anyone.
What a scarey thing to me, not only have my
experiences with tech support been aweful, but the sales department is even
worse? It just amazes me. If not for the lists and the people that
contribute to them, Imail would be a totally unsupported product.
And yet it works pretty well.
All of this because there seems to be an increase
of customers that can't seem to connect to the mail server to send mail, they
are getting network errors, that the mail server is not responding or has
timed out, etc. My thought was that upgrading might help if the upgrade
is faster...Is it?
The CPU load on the server is really low (3 to
5%) and it only seems to affect sending email, the POP3 is running fine.
The only clue I have is the incredible amount of spam we are catching daily (3
to 6,000) that is keeping the smtp service busy (receiving the spam).
There are about 500 email boxes with 20 virtual domains. We use Declude
for AV and spam.
There is nothing in the log files to indicate any
issues. There seems to be a few MX connect failures.
Comments please.
Thanks,
Andy
Thumpernet
