[IMail Forum] Ipswitch still there?

[andyb]

Title: Forwarding mail to client servers

Hi,   I have 6.06.   I sent an email to [EMAIL PROTECTED] asking about upgrade info and pricing, and didn't get an answer.   I sent a second email to [EMAIL PROTECTED] 10 days later, and got a response, asking me what my question was (despite the fact the tracking number was in the email).   I responded to that email and have yet to hear back from anyone.   What a scarey thing to me, not only have my experiences with tech support been aweful, but the sales department is even worse?  It just amazes me.  If not for the lists and the people that contribute to them, Imail would be a totally unsupported product.  And yet it works pretty well.     All of this because there seems to be an increase of customers that can't seem to connect to the mail server to send mail, they are getting network errors, that the mail server is not responding or has timed out, etc.  My thought was that upgrading might help if the upgrade is faster...Is it?   The CPU load on the server is really low (3 to 5%) and it only seems to affect sending email, the POP3 is running fine.  The only clue I have is the incredible amount of spam we are catching daily (3 to 6,000) that is keeping the smtp service busy (receiving the spam).  There are about 500 email boxes with 20 virtual domains.  We use Declude for AV and spam.   There is nothing in the log files to indicate any issues. There seems  to be a few MX connect failures.   Comments please.   Thanks,   Andy Thumpernet