This was caused by an older HOSTS file fix I had to do for MSN.COM. Previous
HOSTS fixes coming back to bite me.

sounds like they aren't fixes


I'm not trying to be rude about this issue, I just don't know what we are
expected to do, all I want is a fix for this

you can't fix MSN's MX's. The RFC "MX algorithm" as implemented by Imail is as good as anybody's. Just let it do its work.


. I hear the reasons it happens,
and thats fine, but I just want to know, how can I fix this?

You can't fix MSN.


Do you have a suggestion of something we can do so we don't have this
continous problem?

You minimize the delivery delay by setting Imail to retry all deferred mail more frequently. Each retry, Imail should try all 10 MSN IPs until it reaches one (gets an SMTP response), or it will defer the msg for "retry" period.


Or do you just let your Customers suffer

you can't fix MSN.


until the other mail server is fixed, with the reasoning, "Hey! It's not our fault!"

which is (usually)the truth, try giving it to you customers.


Here's some MSN delivery stats for Friday, showing outbound "average delay" and "max delay" through IMGate servers:

Host/Domain Summary: Message Delivery (top 30)
 sent cnt  bytes   defers   avg dly max dly host/domain
 -------- -------  -------  ------- ------- -----------
    811    75115k       0     4.3 s    1.1 m  aol.com
    389    36789k      12    21.3 s    3.1 h  yahoo.com
    295    28101k       6     1.0 m    1.4 h  hotmail.com
    269     4945k       0    29.7 s   47.6 m  thenap.com
    124    10423k       3    43.3 s   31.3 m  msn.com   <<<

Which of your clients "suffers" if it takes a max of 30 minutes to deliver to MSN?

How long are you delays sending to MSN?

Maybe there is a network problem between you and MSN. Again, nothing you can do about that.

Len



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