Gee. It sucks to be successful!

But with success comes more than a few headaches.  And a responsibility
to your customers.  At the very least AOL should tell the world, very
publicly, what they are doing, why they are doing it, and the impact it
will have on the international mail delivery scheme.  Then when my
customers can't get a message to AOL, they will already know that its
AOL rejecting the message and not me failing to deliver the message.

But, that would make AOL look bad.  And they don't like that kind of
publicity, so they continue to infer that the problem is exclusively
with the small ISPs and hosting shops.  That's how big business works in
this country: squash the small guy, make everyone else do as much of
your work as possible, etc,etc,etc.

Todd Holt
Xidix Technologies, Inc
Las Vegas, NV  USA
www.xidix.com


-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Len Conrad
Sent: Thursday, June 12, 2003 10:39 AM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] OT: AOL's got nerve

[This email took a suspicious route to arrive here; Suspected SPAM (4)]


>If it were about serving the customer

When AOL went to court to sue a spammer, AOL reported 8 million spam 
complaints from their subscribers.  SPAM's multi $M cost to AOL, now in 
precarious financial situation vs the bubble time, is on the management,

legal, financial radar.  They and MSN (went with Brighmail) of course
want 
to retain $$subscribers.  How could you think otherwise?

Being a big company, they are also a big litigation $$target (small,
medium 
ISPs aren't), so they have to be extra careful about blocking.  They
have 
been sued for losses due to mail non-delivery.

It's so easy to bitch and whine about AOL, but what would you do with
SPAM 
at the scale of 30 million mail accounts and 8 million spam complaints?

Your justifiably beloved small-scale content-scanners like Declude and 
Sniffer would melt down in a minute trying to content-scan 100's of 
GB/day.  Content-scanning is just not an option at the scale, so you
would 
fall back on the much more efficient envelope-rejection and IP blocking.

You can see that MSN employed Brightmail, and then a few weeks later 
starting widespread blocking of networks (I bet it was because the 
Brightmail content-scanning couldn't keep up with MSN volumes, or they
knew 
they could greatly obviate the burden on content-scanning by network
blocking).

Len

_____________________________________________________________________
http://MenAndMice.com/DNS-training: New York; Seattle; Chicago
IMGate.MEIway.com: anti-spam gateway, effective on 1000's of sites, free


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