1. Check the logs to make sure it got delivered. 2. Make sure any spam filtering software didn't get a hold of it. 3. Make sure no rules re-rerouted it. 4. Since they are "in-house", you should be able to tell if the e-mail was there. 5. If the IMAIL Spam got it - it may be in root-bulk. 6. Are the in-house managers running their own rules/software to block Spam? 7. Have you absolutely verified either by going to the in-hose managers machines or checking their folders, that they did not get the e-mail? 8. And lastly, if this meeting was so important, why didn't the sender use read receipts? 9. Or they got it, and they just isn't saying.
Travis -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Keith Purtell Sent: Wednesday, June 25, 2003 2:53 PM To: Imail List Imail (E-mail) Subject: [IMail Forum] Disappearing email to address group I have a co-worker complaining about failed delivery of important email sent to a group of about 10 in-house managers. He has been exchanging mail with them on one topic using standard "Reply to All". He says an important meeting will be disrupted or cancelled because of this email problem. He gave me the exact mailing time and the subject line. He also said he tried to send a second time today and delivery failed again (silently). I looked in the logs and found normal entries where his Outlook checks the server for mail at regular intervals, but no large mailing. There is also nothing like this in our spam filters. (This happened once before about a week ago, but in that case I did find a record of the group mailing being successfully delivered, but was unable to explain why the managers would not have received the message within a normal time frame.) Not only is he frustrated, but he has suggested to some upper managers that our mail server may be broken. Of course if it was, I'd have more than just one person with this problem. This user is an experienced email user and has not received any error messages. We're running IMail 8 on NT4 with all current service packs, patches, etc. Any tips on what might be happening to his group mail? Keith Purtell, Web/Network Administrator VantageMed Operations (Kansas City) Email: [EMAIL PROTECTED] CONFIDENTIALITY NOTICE: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. --- [This E-mail scanned for viruses by Declude Virus] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
