Our logs suggested the email was not getting handled by the server. They showed his Outlook performing regularly scheduled checks for email, and showed his successful efforts to send individual messages, but nothing else. (We do run anti-virus and Declude JunkMail but I already checked those.) I had him shorten the list of addresses he was sending to, and it went through just fine. I suspect his full list has some type of error. I'll get a copy so I can find out more. Thank you for your help!
Keith Purtell, Web/Network Administrator VantageMed Operations (Kansas City) Email: [EMAIL PROTECTED] CONFIDENTIALITY NOTICE: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. > From: "Travis Rabe" <[EMAIL PROTECTED]> > Subject: RE: [IMail Forum] Disappearing email to address group > Date: Wed, 25 Jun 2003 19:10:19 -0700 > Reply-To: [EMAIL PROTECTED] > > 1. Check the logs to make sure it got delivered. > 2. Make sure any spam filtering software didn't get a hold of it. > 3. Make sure no rules re-rerouted it. > 4. Since they are "in-house", you should be able to tell if > the e-mail was there. > 5. If the IMAIL Spam got it - it may be in root-bulk. > 6. Are the in-house managers running their own > rules/software to block Spam? > 7. Have you absolutely verified either by going to the > in-hose managers > machines or checking their folders, that they did not get the e-mail? > 8. And lastly, if this meeting was so important, why didn't > the sender use read receipts? > 9. Or they got it, and they just isn't saying. > > Travis > ---------------------------------------------------------------------- > > From: "John Tolmachoff \(Lists\)" <[EMAIL PROTECTED]> > Subject: RE: [IMail Forum] Disappearing email to address group > Date: Wed, 25 Jun 2003 23:31:57 -0700 > Reply-To: [EMAIL PROTECTED] > First, check the logs for the SMTPD lines that show it was received by > Imail. Then, using the file name, look for the SMTP lines > that show it was delivered. > > Are you using Declude, or other 3rd party add-on software? > > Any AV software? > > Have you checked the root mail box? > > John Tolmachoff MCSE CSSA > Engineer/Consultant > eServices For You > www.eservicesforyou.com > --- [This E-mail scanned for viruses by Declude Virus] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
