>> Remote host mail.ourdomain.com [xx.xx.xx.xx] closed connection in >> response to initial connection: retry timeout exceeded
> Is the IP correct (as in, "Make sure that their mailserver's DNS server is > working properly, and sending to the correct IP")?
When I run a dnsreport on the nwindenv.com it seems to come a little slow.... but don't know.
Hmmm...
You've munged the information, which makes it very difficult to figure out what is happening. As a result, you've just said that you don't know the IP of your own mailserver!
> Next, check the IMail SMTP log file to see if you can find their > connections. The logs should help out in determining what is happening.
The error message gives a date of...
Tue, 08 Jul 2003 11:12:37 -0700
But I can't find the that email address or IP in the log for that day?
You won't find the E-mail address. What they are saying is that they connected to you, and either you disconnected, or there was a timeout. So all you should see is their IP address connecting, and possibly a timeout message of some sort.
However, you'll need to know the IP(s) that they may be sending from, so you'll need to contact them.
-Scott
---
Declude JunkMail: The advanced anti-spam solution for IMail mailservers.
Declude Virus: Catches known viruses and is the leader in mailserver vulnerability detection.
Find out what you have been missing: Ask for a free 30-day evaluation.
--- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)]
To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
