Are they using any sort of virus scan with the email enabled? That is often the culprit, and the email scanning can be turned off.
Do they have a personal firewall such as ZoneAlarm loaded? If so, does it allow access to OE? Tom ----- Original Message ----- From: "Vincent Toussaint" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, January 13, 2004 2:53 PM Subject: RE: [IMail Forum] Error sending with Outlook Express | I can ping the server from the user computer. | Can't find anything wrong in the log file. I think that the computer | not connecting to the server IS the problem. | We don't use AUTH. The server works on internal network with NAT for | outgoing SMTP. The computer have been rebooted more than once. I've | reset the user account in Active Directory. | | Can't find any solution... :( | | Thanks | Vincent Toussaint | | -----Original Message----- | From: [EMAIL PROTECTED] | [mailto:[EMAIL PROTECTED] On Behalf Of Scott Heath | Sent: Tuesday, January 13, 2004 2:59 PM | To: [EMAIL PROTECTED] | Subject: Re: [IMail Forum] Error sending with Outlook Express | | I know you've probably already checked these but I'll ask anyway for the | group: | | Can the user ping your server? | Have you looked through the log files? | Are you using SMTP Auth and is it configured accordingly in the client? | Have the user reboot, this solves 9 out of 10 problems. | | ---------- Original Message ---------------------------------- | From: "Vincent Toussaint" <[EMAIL PROTECTED]> | Reply-To: [EMAIL PROTECTED] | Date: Tue, 13 Jan 2004 14:46:02 -0500 | | >One of my users can't send any mail with OE. He's always getting this | >error : | > | >The connection to the server has failed. Account: 'mail1', Server: | >'xxx.xxx.xxx.xxx', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket | >Error: 10061, Error Number: 0x800CCC0E | > | >I have look the MS Knoledge Base, the IpSwitch KB and the list archives | >without any results. The user can send using the web interface. | > | >Any chance this could be related to the Verisign certificat expiration | >of last week ? | > | >We run Imail 8.05 with AV solution in a corporate environnement. 1 | >domain with 110 users on Active Directory. | > | >Vincent Toussaint | > | > | > | | To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html | List Archive: | http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ | Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ | | | | | To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html | List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ | Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ | To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
