Norton Anti-Virus 2003 Pro. (No ZoneAlarm) It has a mail scanner. I'll try to turn this off.
Thanks for the input. Vincent -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom Pepper Sent: Tuesday, January 13, 2004 4:10 PM To: [EMAIL PROTECTED] Subject: Re: [IMail Forum] Error sending with Outlook Express Are they using any sort of virus scan with the email enabled? That is often the culprit, and the email scanning can be turned off. Do they have a personal firewall such as ZoneAlarm loaded? If so, does it allow access to OE? Tom ----- Original Message ----- From: "Vincent Toussaint" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, January 13, 2004 2:53 PM Subject: RE: [IMail Forum] Error sending with Outlook Express | I can ping the server from the user computer. | Can't find anything wrong in the log file. I think that the computer | not connecting to the server IS the problem. | We don't use AUTH. The server works on internal network with NAT for | outgoing SMTP. The computer have been rebooted more than once. I've | reset the user account in Active Directory. | | Can't find any solution... :( | | Thanks | Vincent Toussaint | | -----Original Message----- | From: [EMAIL PROTECTED] | [mailto:[EMAIL PROTECTED] On Behalf Of Scott Heath | Sent: Tuesday, January 13, 2004 2:59 PM | To: [EMAIL PROTECTED] | Subject: Re: [IMail Forum] Error sending with Outlook Express | | I know you've probably already checked these but I'll ask anyway for the | group: | | Can the user ping your server? | Have you looked through the log files? | Are you using SMTP Auth and is it configured accordingly in the client? | Have the user reboot, this solves 9 out of 10 problems. | | ---------- Original Message ---------------------------------- | From: "Vincent Toussaint" <[EMAIL PROTECTED]> | Reply-To: [EMAIL PROTECTED] | Date: Tue, 13 Jan 2004 14:46:02 -0500 | | >One of my users can't send any mail with OE. He's always getting this | >error : | > | >The connection to the server has failed. Account: 'mail1', Server: | >'xxx.xxx.xxx.xxx', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket | >Error: 10061, Error Number: 0x800CCC0E | > | >I have look the MS Knoledge Base, the IpSwitch KB and the list archives | >without any results. The user can send using the web interface. | > | >Any chance this could be related to the Verisign certificat expiration | >of last week ? | > | >We run Imail 8.05 with AV solution in a corporate environnement. 1 | >domain with 110 users on Active Directory. | > | >Vincent Toussaint | > | > | > | | To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html | List Archive: | http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ | Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ | | | | | To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html | List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ | Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ | To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
