We already looked at that. These users do not use Norton. One did have a
firewall and we disabled it for testing. No go there. We removed the email
account and added it back again and no go there either. We moved one user
over to Earthlink and they were able to send email using the company email
account.
---
Henry H. Isgett, MCSE
Network Administrator
ACS Technologies
180 N. Dunbarton Drive
Florence, SC 29501
p / 843.413.8194
e / [EMAIL PROTECTED]
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Rick Klinge
> Sent: Thursday, January 29, 2004 11:33 AM
> To: [EMAIL PROTECTED]
> Subject: RE: [IMail Forum] AOL
>
> Maybe a LookOut error:
>
> http://support.microsoft.com/?kbid=813514
>
> ~Rick
> >
> > Has anyone seen or heard whether AOL is changing their
> policy on AOL
> > clients sending/recieving pop3/smtp mail from 3rd party
> mail servers
> > while connected to their network? I have several field
> employees, when
> > dialed up to AOL and trying to send email using their
> corporate email
> > account, get the following
> > message:
> >
> > "Your server has unexpectedly terminated the connection.
> > Possible causes for this include server problems, network
> problems, or
> > a long period of inactivity. Account: 'User Name
> (pop3.domain.com)',
> > Server: 'smtp.domain.com', Protocol:
> > SMTP, Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F"
> >
> > They are not able to telnet to the mail server address or
> any others
> > for that matter (I even tried earthlink.net). The telnet connection
> > drops immediatly. I talked to AOL support and apparently
> they did not
> > understand me, but they said that clients using pop3/smtp
> mail to from
> > other mail servers were not supported on their network and
> that this
> > was a recent change. They could not provide me with any hard
> > documentation.
> >
>
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