Its not an Excel file, its a word document. We are using webmail would this make any difference to attachments?
>Judging by the error message, are the Excel documents password protected? > >If a file is password protected, anti-virus scanning usually has trouble >scanning the file, and by default they will not allow the file through. > >Have you tried getting the external users to send you attachments that are >not password protected? Or how about other types of files? Is it only excel >documents that are not coming through? > >I would send them an attachment, which you know is not password protected >(just make up a dummy spreadsheet), and email it to them. Then have them >"FORWARD" the email back to you. See if that comes through. If it does, I >would say they are password protecting their attachments. > >I'd try that first. > >Chris Jones >Rural Press Technology >NSW, Australia > >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of Mr P Adams >Sent: Tuesday, 11 May 2004 6:07 PM >To: [EMAIL PROTECTED] >Subject: [IMail Forum] Attachments > >Hi All, > >We are currently having problems with attachments in emails. We have an >outside agency which emails us teachers CVs for teaching positions at the >school. When we recieve these emails the subject is changed to "undetermind >message" and has the following added. > >"The attached messsage was not able to be fully scanned. >Extreme care should be taken if the sender in unknown to you or the message >contains attachments. > >The message could not be scanned for a number of reasons but the most common >are: > >The message does not conform to defined standards >Microsoft Excel files are password protected >An error occured extracting an attachment in the message" > >I can verify the sender of the email and the attachment is a word document. > >What can be causing this problem? > >Kind regards > >Peter Adams >ICT technician > >Dunraven School - www.dunraven-school.org.uk >Tel No 020 8677 2431 ext 262 > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
