Since this person is not on your network, and you most likely have secured your mail server from relaying, they need to enable SMTP auth in their client computers. This sends an username and password when sending email.
Bill Foresman Matrosity Hosting www.matrosityhosting.com Office: 850-656-2644 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of FastWave Sent: Monday, October 11, 2004 2:59 PM To: IMail Forum Subject: [IMail Forum] Cannot Send Messages but Can Recieve Them Using IMail 8.05 with HF3 We have a customer whose domain is virtually hosted on our IMail server. The customer can send and receive just fine using web messaging. However, when using an e-mail client such as Outlook Express, he can receive e-mail messages but cannot send them outside of the IMail server. That is, he can send to any other domain hosted on our mail server, but he cannot send to AOL, Roadrunner, etc. When he tries to send an outside message, the message is immediately returned, and the IMail log shows 'invalid user'. 10:11 11:48 SMTPD(0A700258) [207.212.80.137] connect www.xxx.yyy.zzz port 2926 10:11 11:48 SMTPD(0A700258) [www.xxx.yyy.zzz] HELO customer 10:11 11:48 SMTPD(0A700258) [www.xxx.yyy.zzz] MAIL FROM: <[EMAIL PROTECTED]> 10:11 11:48 SMTPD(0A700258) [www.xxx.yyy.zzz] RCPT TO: <[EMAIL PROTECTED]> 10:11 11:48 SMTPD(0A700258) [www.xxx.yyy.zzz] ERR ns3.fastwave.net invalid user <[EMAIL PROTECTED]> If we set up his account on one of our in-house computers, we can send messages to the same e-mail address with no problem. So, the problem appears to be local to his computer. Does anyone have any ideas what to look for? Thanks! Kim Premuda FastWave Internet Services San Diego, CA --- [This E-mail scanned for viruses by Declude Virus] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
