Thanks to all who responded! The customer's static IP address was missing from the 'Relay Mail for Address' list. It's been in there for years, so I didn't bother to check to see that it was still there (I was certain something else was the cause of the problem). When in doubt, go back to the basics!
Excuse me, while I have my blinders removed... Kim ---------- Original Message ---------------------------------- From: "FastWave" <[EMAIL PROTECTED]> Reply-To: [EMAIL PROTECTED] Date: Mon, 11 Oct 2004 12:58:45 -0700 >Using IMail 8.05 with HF3 > >We have a customer whose domain is virtually hosted on our IMail server. The customer >can send and receive just fine using web messaging. However, when using an e-mail >client such as Outlook Express, he can receive e-mail messages but cannot send them >outside of the IMail server. That is, he can send to any other domain hosted on our >mail server, but he cannot send to AOL, Roadrunner, etc. When he tries to send an >outside message, the message is immediately returned, and the IMail log shows >'invalid user'... > > 10:11 11:48 SMTPD(0A700258) [207.212.80.137] connect www.xxx.yyy.zzz port 2926 > 10:11 11:48 SMTPD(0A700258) [www.xxx.yyy.zzz] HELO customer > 10:11 11:48 SMTPD(0A700258) [www.xxx.yyy.zzz] MAIL FROM: <[EMAIL PROTECTED]> > 10:11 11:48 SMTPD(0A700258) [www.xxx.yyy.zzz] RCPT TO: <[EMAIL PROTECTED]> > 10:11 11:48 SMTPD(0A700258) [www.xxx.yyy.zzz] ERR ns3.fastwave.net invalid user > <[EMAIL PROTECTED]> > > >If we set up his account on one of our in-house computers, we can send messages to >the same e-mail address with no problem. So, the problem appears to be local to his >computer. Does anyone have any ideas what to look for? > >Thanks! > >Kim Premuda >FastWave Internet Services >San Diego, CA > >--- >[This E-mail scanned for viruses by Declude Virus] > > >To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html >List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ >Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ >--- >[This E-mail scanned for viruses by Declude Virus] > > --- [This E-mail scanned for viruses by Declude Virus] To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
