I'm aware that this is a network connectivity problem, but it only occurs (apparently) as a result of IMail. And to update, it seems to be happening with most if not all the users in different parts of the globe. We initially thought it was a hardware problem, but we've since changed switches, NICs and cables. No change. Still trying to diagnose this problem.
Ask a few people from diverse locations and having the problem more severely to run the Win version of Matt's TraceRoute:
http://winmtr.sourceforge.net/
... from their PC to your Imail's IP or hostname. there should be zero, or much less the 1%, packet loss, over 1000's of pings.
Also run it on Imail towards Internet.
I use Unix mtr to locate all kinds of problems at my IMGate clients' sites so I and IMGate don't get blamed for problems that are elsewhere, usually first-hops that should responds in 1 or 2 ms but respond in 10 ms, or drop 2% of packets, etc, etc.
If your network connectivity problem is real, one would expect packet losses at the Imail hop, or one or two hops before Imail.
Len
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