Hello Bruce,
I echo your ideas and have also sent ipswitch a nice note.
One question. What Open Source solution are you looking at using? We are also doing as you suggest, and, are in the process of looking around and looking for any suggestions.
Best regards,
Joe
Monday, October 25, 2004, 7:07:37 PM, you wrote:
> Dear Jill Jones;
> After looking at the new IMail Suite options on your website, comparing the
> pricing and looking at our budget for the next year, we will now make the
> investment in a Linux machine and an open-source product, abandoning IMail
> altogether.
> We will NOT be purchasing any additional products from you and neither will
> we be renewing our maintenance agreement.
> Over the past year your level of customer service has dropped to record lows
> with your failure to return customer e-mail requests and telephone calls.
> By purchasing some additional hardware, a unix based operating system and an
> open-source, user supported product, we will eliminate the annual
> maintenance fees and licensing subscriptions and, most likely, have a much
> more scalable, stable and secure product.
> Our security person, Jason, is an ex air-force intelligence officer, who
> spent more than 10 years at the Pentagon, and several additional years in
> the banking industry. He was always chastising me about having to keep
> additional ports open on our hardware and software firewalls for the web
> interface and the calendar. Once we make the transition to a unix based
> product, we will be will able to close those security loopholes forever.
> Needless to say, he is overjoyed with our decision to abandon your IMail
> product.
> You had a great product. Too bad you had ignore your installed base of
> customers and screw up the features and the pricing.
> Bruce Barnes, CEO
> ChicagoNetTech Inc
> cc: Jason, Purchasing, Accounting
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] Behalf Of Jill Jones
> Sent: Monday, October 25, 2004 13:28
> To: [EMAIL PROTECTED]
> Subject: [IMail Forum] Ipswitch Collaboration Suite
> Hi All,
> As you are aware, Ipswitch has announced a new flagship messaging product
> called Ipswitch Collaboration Suite (ICS). ICS is a comprehensive
> communication and collaboration solution for small and medium sized
> businesses, schools and service providers. ICS provides all the tools your
> business needs to communicate and collaborate efficiently - email,
> discussion lists, protection from spam and viruses, instant messaging, and
> when using Microsoft Outlook, shared calendars and global contacts.
> If you currently hold a Service Agreement for IMail, the terms of that
> Service Agreement are still valid, so any updates that are made available
> (8.14, 8.15, etc.) will be yours to apply to your IMail server. However, we
> will no longer be selling IMail or Ipswitch Instant Messaging as stand-alone
> products or stand-alone service.
> For those of you interested in evaluating ICS, please visit our website to
> download a 30-day evaluation version. Remember, if you install the
> evaluation version on your IMail machine, be sure not to install the 30-day
> version over your current IMail install, or you'll have to reinstall IMail
> with the 30 days are up. (You will not lose any users, messages or
> settings).
> We realize that this is a big change, but it is one that has been long in
> coming. Ipswitch feels confident that ICS is a solution that the market has
> been clamoring for.
> Best regards,
> Jill Jones
> Product Manager, Messaging
> Ipswitch Inc.
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