All very true Len, but there's something that IPSwitch isn't counting on or doesn't realize. As I look down the list of emails complaining (whoever posted the 216 count...thanx) I notice one thing and with that comes a realization. IPSwitch support stinks. We've all complained. Call or email. Get no or little response. Come to the board or search mail-archive and get your answers. Who's providing the answers? IMail users. Alienate say 90% of these users with moving to ICS what do you get? NO SUPPORT.
They better up their support lines with qualified people at IPSwitch, because they won't have knowledgable base here anymore. It's an unforseen cost and they don't realize it. As for our organization...when the service contract runs out next july, if IPSwitch hasn't modularized and went to a pick and choose options Idea, we'll be moving on. We don't need their Virus Scanning...we pay enough to someone else for that. Personally, we USED carrier scan when it was an add on and found it cumbersome and faulty. ----- Original Message ----- From: "Len Conrad" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, October 26, 2004 9:51 AM Subject: RE: [IMail Forum] Collaboration is now available :( > > >So far, 216 posts > > At one point several years ago, this list had 3 or 4k subscribers, most of > whom were silent, and that was only a tiny portion of the entire number of > Imail clients. Even 500 or a 1000 vocal protesters/deserters here is a > thimbleful vs the installed base/prospects that MUST have been telling > Imail that ICS is what they wanted. > > I'm sure Ipswitch knew they'd lose customers by replacing their "basic" > mail server (Imail hasn't been "basic" in years) with a much more expensive > ICS, so the calculation must have been that they would also gain a lot more > business with the new products. > > The basic complaint is that the current product is imminently end-of-life > and the new product is much more $$$, rather than Imail being continued in > parallel with Imail ICs. I expect they calculated that the Imail current > product and the Imail ICS product were too different to be maintained as > one, and two development/maintenance tracks were too expensive for the > Imail "basic" revenue to support. > > "Nothing personal, just business" > > I expect the IMGate crowd will leverage their *nix experience and expertise > to build their own mailbox servers behind IMGate, keeping postfix as MTA, > and adding whatever POP, IMAP, LDAP, Apache, webmail servers, of which > their is choice of mature, widely installed, free servers. > > Len > > > _____________________________________________________________________ > http://IMGate.MEIway.com : free anti-spam gateway, runs on 1000's of sites > > > To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html > List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/ > > *Scanned for viruses by Declude Virus* > > *Scanned for viruses by Declude Virus* To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
